Customer Service Data
Resume:
Andrea Zapalac
Spring, TX 77386
*********@****.***
Objective:
To obtain a position that will utilize my skills and schooling
Information Skills
*Created brochures, graphs, letters, and slideshows in Microsoft Office
*Held responsible for data accuracy and completeness
*Troubleshot minor technology programs
* Case managed disabled students including career counseling,
transition planning, and cooperating with different agencies
*Collected data, updated, and assessed current plans and revised plans
according to needs
*Filed information in paper and electronic format
*Built web pages using XML, HTML, and CSS
*Complied with government regulations in creating and processing
paperwork
*Created staff development trainings using Power Point
*Revised the library's policies and procedures manual based on ADA,
copyright law, and privacy laws
*Created educational paths and graduation plans for students based on
individualized needs
Customer Service Skills
*Answered phones, transferred calls, and took messages
*Scheduled appointments
*Assessed customer needs and provided superb customer service
*Checked out customers and completed transactions using a computer and cash
register
* Acted as a liaison and advocate between parents and other agencies
*Taught multiple subjects to English Language Learners and disabled
students
*Helped plan and market special events for the library
*Set up and worked special events including conferences
Work Experience
2008-2010 Sycamores Bookstore The Woodlands, TX
2005- 2008 Cy-Fair ISD Houston, TX
2004-2005 Aldine ISD Houston, TX
School
12/2006 University of North Texas Masters Library and Information
Sciences
8/2003 University of Houston BS Political Science
Houston, TX Minor-Anthropology
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