Project Sales

STELLA S. TUMANGUIL

Email: **********@*****.***

Home Phone: 732-***-****

Technical Writer/Documentations Specialist with major involvement in the

design and development of procedural reports, user guides, information

sheets, business process mapping, and project management. Adheres to

standard software applications and methodologies used to produce quality

deliverables.

UNITED NATIONS (UN), NEW YORK, NY (2009-2010)

Position Item: Technical Writer

Develop training materials for the Talent Management system being developed

and implemented in phases across the Organization. The following self-study

and reference materials will be maintained online, accessible through

online help, and will serve as a guide to the UN staffing and application

process for all groups of users.

. Instruction manuals complement the main Administrative Instruction on

the staffing component of Talent Management. The manuals explain the

role for each key player in the staffing process, from beginning to

end, and provide detailed information on policies, procedures and

applicable benchmarks.

- Instruction Manual for the Applicant on the Staff Selection

System

- Instruction Manual for the Central Review Bodies on the Staff

Selection System

. Functional guides are detailed step-by-step instructions that show how

a particular function is performed; include sequential screen shots

with explanation of how data and information has to be entered into

the system.

- Applicant's Guide for United Nations Secretariat Employees

(Internal Applicants)

- Applicant's Guide for Non-United Nations Employees (External

Applicants)

- Functional Guide for Interview Panel Members

. Assist in the User Acceptance Testing (UAT) of release versions of the

system. The UN Talent Management system development is in PeopleSoft

environment.

. Create new and revise existing business process diagrams related to

the United Nations recruiting and staffing initiatives.

DOW JONES & COMPANY, SOUTH BRUNSWICK, NJ (2005-2009)

Position Item: Documentations Specialist

Assist the Dow Jones Consumer Media Operations Department (Continuous

Improvement, Production, Delivery) with evaluating business requirements

and developing training resources in print, online, and multimedia format.

Work with Project Managers and SMEs to write, develop, and roll-out

procedural reports. Ensure consistency in operational methodologies and

style guides/templates so that user experience is standard.

. Project involvements for print documentations include the following:

- Compile, write and package acceptance tests and reports

- Work with Project Managers and SMEs to create standard operating

procedures (SOPs) and best practices

- Work with SMEs to develop forms & instruction guides, quote

tools, fact sheets, and other promotional materials

- Assist in putting together Master Agreement, SOW, Exhibits &

Attachments for Dow Jones' contract printing services

- Work with the Director of Continuous Improvement to create and

revise RFPs

. Project involvements for online documentations include the following:

- Work with business managers and SMEs to analyze business

processes and create current and future state process workflows

- Maintain and update content of the department website (using MS

SharePoint and basic HTML coding) including creation of wiki

(how-to) in the new SharePoint site

- Update project status reports in coordination with business

managers

- Develop online tutorial simulations using OutStart SoftSim

application

. Project involvements for documentation in multimedia (interactive)

format:

- Work with the Continuous Improvement team to develop visual and

interactive tools for internal and external use (e.g. Visual

Glossary, Contract Printer Kit distributed to delivery partners)

- Design materials for 5S Safety procedures

DRANETZ-BMI TECHNOLOGIES, EDISON, NJ (2001-2005)

Position Item: Technical Writer

Manage Technical Publications: Write, research, edit, and revise technical

documents i.e. user guides, quick reference guides, information sheets,

spec sheets, and collateral materials for sales/marketing support. Follow-

through the technical document development. Oversee volume print production

of manuals.

. Write, edit, cross-reference, and reformat documents for consistency

. Provide schedules and budget estimates for publication projects

. Ensure technical documents meet quality, budget and schedule

requirements

. Use a document change and revision control system to ensure that

document history is accurately preserved

. Modify drawings/schematics for user guides and information sheets

. Maintain documentation in hard copy and electronic format

Interface with Internal and End Users: Produce a variety of technical

publications for use by internal staff (typically engineers and

marketing/sales associates) and by clients/end users.

. Interface with engineers, technical support staff, and sales/marketing

staff as necessary

. Determine user and customer information requirements and design

materials to meet those needs

. Write and maintain departmental procedures, internal style guides and

templates

DESTINY SATELLITE CORPORATION (1999-2000)

Position Item: Institutional Relations Manager

Manage accounts in government and state colleges and universities

. Major involvement in product planning meetings in aid of product

implementation

. Write and maintain corporate contract agreements, promotions

departmental procedures, internal style guides and templates

Develop/Package technical information into readable, easy to understand

form

. Interview engineers, technical support staff, and sales/ marketing

staff as necessary

. Determine user and customer requirements and design information

materials to meet those needs

. Write product brochures and quick reference guides

NATIONAL COMPUTER CENTER (NCC) (1991-1999)

Position Item: Information Technology Officer (ITO)

Technical Project Officer: Analyze and process technical information for

public dissemination

. Interface with end-users and conduct needs analysis through

interviews, questionnaires, surveys

. Interface with programmers, system developers, and other SMEs to

gather technical input and specifications for the manuals

. Write user guides and instructional manuals

. Design testing and training evaluation instruments

. Produce and modify user manual drawings using graphic design tools

. Maintain documentations and reports in hard copy and electronic format

Managing Editor: IT2000 computer magazine and PSDI (Japan-Philippine

technical cooperation project) newsletter

. Conceptualize theme and content of the quarterly magazine and bi-

monthly newsletter

. Provide schedules and budget estimates for magazine/newsletter

publication

. Write technical product and feature articles

. Review/rewrite content as required

. Produce cover design and layout

. Supervise final printing reproduction (outsourced)

. Maintain magazine and newsletter archive in hard copy and electronic

format

Course Developer and Instructor:

. Introduction to Multimedia (Systems Development Process and

Documentation)

. IT Curriculum Design and Development (modules on Program-of-

Instruction and Instructional Materials Design)

. MS PowerPoint

. MS Word

SOFTWARE AND HARDWARE

UPK demo tool (PeopleSoft), IGrafx Flowcharting, SoftSim tutorial

developer, FrameMaker, QuarkXPress, MS Windows, MS Office Suite (Word,

PowerPoint, Excel, Visio, Outlook), SharePoint 2007, Adobe Photoshop 5.0

EDUCATION

Master of Arts (MA) in Communication, June 1994 Ateneo de Manila

University, Manila, Philippines

scholarship: Local Scholarship Program (Civil Service Commission)

Bachelor of Science (BS) in Psychology, October 1987 University of the

Philippines, Manila, Philippines

Member: Phi Sigma Honor Society

FOREIGN AND LOCAL TRAINING

InfoPath 2007, February 13, 2009, Corporate Training Group, Edison, NJ

MS Office SharePoint 2007, September 2008, Dow Jones & Co., South

Brunswick, NJ

HTML Web Authoring - Level 1, January 17, 2008, Dow Jones & Co., South

Brunswick, NJ

HTML Web Authoring - Level 2, January 29, 2008, Dow Jones & Co., South

Brunswick, NJ

IGrafx Process Training, October 3-4, 2007, IGrafx, Washington D.C.

Press Training, February 6-10, 2006, Dow Jones Production Plant Site in

Beaumont, TX

OutStart SoftSim E-Learning, September 2005 (web training)

Power Quality for the New Millennium, July 2001, PowerCET Corporation, held

at Dranetz-BMI, Edison, New Jersey

Multimedia System Development Course, September 29 - December 5, 1997,

Center of the International Cooperation for Computerization (CICC), Tokyo,

Japan - Excellence Achievement Awardee (top honors in class)

IT Capability Building - Training the Trainers Program, April 21 - May 23,

1997, Curtin University of Technology, Perth, Western Australia

Information Systems Project Management, April 13 - May 6, 1998, Philippine

Software Development Institute, National Computer Center

IT Curriculum Design and Development, November 5 - December 18, 1996,

Philippine Software Development Institute, National Computer Center

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