Customer Service Technician
Resume:
Fibi D. Elias
*** *. ****** ***, ****** CA. *****
********@*******.***
Objectives:
Licensed pharmacist with a foreign bachelor degree in pharmaceutical
sciences and 3 years of experience as pharmacist in Egypt, In addition,
experience as a pharmacy technician in the United States.
Profile:
Motivated person, accustomed to handling sensitive and confidential records
of patients. Recognized for ability to manage a high volume of patient
accounts and to maintain organization and good sense of humor under
pressure.
Flexible and good team player, able to maintain good relationships with
coworkers and other medical professionals. Outstanding interpersonal skills
and ability to establish positive relationships with customers, physicians
and insurance providers.
Rapidly learn and master varied computer programs.
Professional experience
As an intern pharmacist, in the independent pharmacy within st Joseph
heritage medical group building, I had the chance to carry out all
pharmacists' duties such as taking prescription phone orders, counseling
patients and nurses on medications proper usage and side effects.
As a pharmacy technician
I had good experience in assisting pharmacists to dispense and compound
prescriptions, entering and keeping patient information and medical records
in the computer system.
Inventory management to reduce wastes and coast.
Experience in compounding non sterile products such as capsules and
topical preparations maintaining clean aseptic conditions in the lab.
Experience in bubble packing medications used in nursing homes and
intensive care facilities.
Answering telephone and taking refill orders and patient notes.
Interacting with insurance providers concerning billing and reimbursement
issues.
In Egypt as a pharmacist for 3 years
2 years in community pharmacy dispensing and compounding prescriptions,
inventory management and patient counseling with ability to communicate
medical terms to patients using layman's terms to facilitate understanding.
1 year in hospital pharmacy in cooperation with physician and nurses to
manage patient cases and medications to achieve the best results with
least side effects
Skills summary:
. Customer service.
. Handling and preparing prescriptions.
. Computer skills
. Handling and protecting patient information with privacy.
. Insurance billing.
. Inventory management.
. Working under clean aseptic environment.
Education:
Bachelor degree in pharmaceutical sciences and clinical pharmacy 2003
Cairo University, Egypt.
Employment history:
As intern pharmacist
Yorba park pharmacy
St Joseph medial group building
2501 e Chapman Ave
Orange, ca 92869
Mesa pharmacy Inc
126 avocado Ave
Perris, ca, 92571
As a pharmacy technician
West pharmacy
F&N Pharma Inc.
18061 Beach Blvd.
Huntington Beach, CA. 92648
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