Manager Management
Resume:
JOAN M. FIALKOWSKI
Riverview, FL 33578
Cell: 727-***-**** Email: *********@***.***
SUMMARY
Program Manager able to partner with senior management to establish and/or re-align organizational areas based on new
technologies, strategies, and architectures. Recognized for developing change management roadmaps and gaining
support from all levels of management necessary to deploy new technologies and strategies. In depth experience in
application development with a proven track record to attract, motivate, and train a highly skilled team of resources to
deliver solutions to the organization on time and on budget. Specialty in facilitating mission-critical pan-enterprise program
management. Clearance 1998: TS/SBI.
PROFESSIONAL EXPERIENCE
PricewaterhouseCoopers 2007 - Present
Manager, Governance and Process, PwC, Tampa, FL 2008 - Present
Process Engineer: Assures standards, processes and procedures are established. In addition, lead team to:
- Develop the implementation plan to support RUP rollout for US IT
- Develop the US IT Delivery Methodologies and business processes using Rational Method Composer 7.5 as
well as the Eclipse Process Framework
- Translate business processes from BPMN to the System Process Engineering Metamodel (SPEM) from OMG
- Develop tool and process to support Order of Magnitude estimation which allowed for a more accurate and
user friendly magnitude estimation process
- Develop Resource and Workplan Management Processes
- Develop a Continuous Process Improvement Model
Enterprise Architect, Methodology, PwC, Tampa, FL 2007 - 2008
Enterprise Architect: Introduced industry best practices to US IT. Additionally contributed:
A tool to adapt Use Case Estimations which allowed for project estimation within 10%
A tool to capture EA Communications Activities using a Lotus Notes Database which allowed for tracking and
implementation of all EA activities
An Organizational Change Management Plan to support the Iterative Development Method
CITIGROUP 2003-2007
Vice President – Program Management/Process Improvement, Citigroup, Tampa, FL 2004-2007
Coordinated and maintained communications with related support organizations to ensure efficient allocation of human
and material resources and proper handling of top business priorities and special projects to include code enhancements,
divestitures, sustaining engineering initiatives, security initiatives, and infrastructure reduction initiatives.
Developed and implemented the PlanView Application (a project management tool). Managed a global team
of 5 to ensure configuration and compliancy of the tool.
Developed and implemented the IDEAL Process Improvement Methodology throughout the organization.
Software Quality Manager, Citigroup, Tampa, FL 2003-2004
Managed over 250 projects on a real time basis. Responsible for the evaluation of adherence to the software product
standards, processes, and procedures and assuring that standards and procedures are established and are followed
throughout the software development life cycle.
Created a successful value-added function for development organization.
Created environment for using repeatable processes for the assembly & delivery of required information.
JOAN M. FIALKOWSKI Page Two
Achieved a working knowledge of one or more line & development organizations.
Used findings for improvements and streamlining of the processes.
Updated and continuously improved SQM processes.
JOAN M. FIALKOWSKI Page Two
RISE SYSTEMS 2002-2003
President, RISE Systems, Tampa, FL 2002-2003
Responsible for back-end operations, daily operations, web-design and technical documentation preparation, notably:
- Business Plan
- Marketing Documentation
- Standard Operation Procedures
- Recruitment Basics
- Courseware for ”Program Management Methodology and Essentials for the Consultant”
LOCKHEED MARTIN 1986 to 2002
Senior Systems Integrator, EIS Applications, Lakeland, FL 1998 to 2002
• Senior Coordinator/Lead responsible for the deployment of pan-enterprise applications, notably: Java-based expense-
reporting system and the Accounts Payable system.
• Process Engineer to facilitate Category A and D SEI-CMM (Capability Maturity Model) Level 3 certification with zero
findings for 3 years in a row, for Applications. This included taking T&L and Accounts Payable from Level 1, to
certifying Level 2 and finally certifying with Level 3.
• In addition, successfully lead the outside audit of the systems with Ernst and Young for zero findings.
Senior Information Systems Coordination Specialist, M&DS, King of Prussia, PA 1995 to 1998
• Coordinated the design and procurement of new information systems infrastructure (hardware and software) to
include HR and payroll systems; as well as individual desktop and network requirements
Senior Projects Schedule, Martin Marietta, King of Prussia, PA 1993 to 1995
• Performed cross departmental business analysis for special projects (for example, facilities shut-down and
maintenance planning)
• Developed task plans, instructional charts, technical reports and budget reports for business impact presentations to
senior management.
• Managed the projects: scheduling, status reports, discrepancy reports and milestones, as well as project tracking
through completion.
• Responsible for cross departmental crisis planning and facilitation (facilities, systems, personnel, redundancy, and
recovery)
Network Systems Manager, General Electric, King of Prussia, PA 1986 to 1993
Supervised team of 25: created shift schedules and work schedules for planned and unplanned activities, performed
employee appraisals, and managed to quality requirements. Special duties included facilitating crises resolution and
response. Operated and administrated UNISYS mainframes (100 series) and communications equipment. This included
standard office desktops, cryptography and connectivity equipment including satellite transmissions
UNITED STATES NAVY 1976 to 1985
Communications Technician (CTO2)
• Supervised team of 10 in the message center (classified message routing and response follow-up).
• Responsible for the training and documentation for department of 100.
• Maintaining intelligence plots and readings boards for command briefings
• Operated and administrated all equipment to support ship/shore, air/ground and shore/shore communications. This
included TTY, cryptography and connectivity equipment (including satellite transmissions).
• Facilitated the resolution of real-time intelligence matters.
Contact this candidate