Sales Quality Control

Christopher Wong

*** * ******** *** ******** CA *1801

Phone: 415-***-**** Email: ************@*******.***

PROFESSIONAL EXPERIENCE:

**/****- ******* **** *********, Inc

**** ********* **** #*

Los Angeles, CA 90046

Event Planner

? Provides premium locations for clients, such as,

individuals, corporate companies and

the industry's top production groups from the most

inclusive and exclusive venue

relations in Los Angeles. Negotiates rate, venue

walk-through, discusses operational

needs with clients. Prepares contracts to finalize

the agreement between two parties.

06/2006-06/2008 America Chung Nam, Inc

1163 Fairway Dr

City of Industry, CA 91748

Quality Control Coordinator

? Plans, develops, and implements quality control

programs for field staff of 18. Prepares

routine and special reports to management. Makes

travel arrangement to evaluate staff

performance in different regions.

07/2000-09/2004 United Airlines

SFO International Airport

Sales and Service Representative

? sell global service to prospective customers by answering

incoming calls and assisting customers in reaching satisfactory

solutions to their needs, apply sales techniques while providing

schedules, fares, and flight information to the customers,

baggage check-in, cash handling, and check travel documents at

airport ticket counter.

EDUCATION:

1999. J. Eugene McAteer High School

San Francisco, CA

High School Diploma

2000. Reservations Sales and Service Training

UNITED AIRLINES

Trained and certified in the following areas of

Reservations Sales:

Airport Codes, Fare Basis Codes, Fare Pricing

Structure,

Booking Classes, Airport Check-in and Security

Procedures,

Online and Offline Baggage Agreements, Int'l

Docs Check.

REFERENCES: Available upon request

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