Customer Service Representative

Peter B. Phillips

***** ********** ******, **** ***** 216-***-**** ******************@*****.***

Objective: To obtain employment somewhere I can work my way up in positions.

Education & Internship Experience:

Bryant & Stratton College – Willoughby Hills, Ohio

A. A. B., Information Technology

Graduated: April 2007 Cumulative GPA 3.14

JordanTeam Computing, LL – Beachwood, Ohio February 2007 to April 2007

JAVA Program Development Intern

Completed a 90-hour internship with primary focus on the use of the JAVA programming language. Specific duties

included creation of quiz presentation software for use by children at a computer learning camp. Researched JAVA 2-D

and 3-D for the purpose of developing computer games and performed various general office duties as assigned.

Related Courses/Skills:

• •

Hardware & Operating Systems Quick to learn or relearn technical skills

• •

Visual Basic.NET In-depth Human Relations and Customer

• Service experiences

Windows Server Administration

•

• Problem solving

Database Programming

•

• Ability to work well with a team

Internet Network Administration

•

• Ability to multi-task

Highly knowledgeable about Microsoft products

•

including office suite and operating systems Typing: 75+ wpm

• Versed in Access, and SQL database language

• Experienced in HTML and Visual Basic

programming language

• Adept in trouble shooting Windows XP and

Windows Server 2003 & 2000

• Open source products Linux Os and Java

programming language familiarity

Work Experience:

Hartman Personnel – Beachwood, Ohio November 2007 to December 2007

Help Desk, level 1

• Diagnosed and repaired retail cash registers over the phone

• Kept logs on register maintenance for each client issue for troubleshooting at a later date

United Parcel Service – Highland Heights, Ohio September 2005 to November 2007

Box Sorter/Truck Loader

• Sorted packages traveling down the conveyor belt to maximize productivity of the truck loading area

• Pulled from the sort packages to load multiple trucks while also sorting a conveyor belt

Marco’s Pizza – Euclid, Ohio September 1999 to July 2005

Customer Service Representative

• Delivered orders to customers on a timely basis

• Answered telephones and data entry into computer database

• Trained and educated new employees in several positions, including delivery driver and counter person

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