Customer Service Sales

Amanda Martin

*** ******* ******

North Tonawanda, NY 14120

716-***-****

********@****.***

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Objective

To obtain a position as a marketing assistant; where I can utilize my

organizational skills and interpersonal skills. Detail oriented and

driven; I am committed to not only meeting deadlines but enhancing the

customer's experience.

Experience

VWR International, Tonawanda, New York

Customer Service Coordinator, August 2009- present

. Responsibilities include: Entering customer's order,

resolving customer issues, helping fellow co-workers,

assisting the sales team, and certain managerial duties.

. Working on several projects to enhance the customer's

experience:

. Maintaining several weekly reports.

. Managing all divisional e-mail inboxes: Supervising a

team that consistently meets a daily goal.

. Played an integral part in the launching of a new brand: X-

Treme Geek:

. Handled virtually all customer issues during

transition, managed a team of representatives; also

took on the role of customer service point person for

the brand.

. One of the few chosen to help inside sales with a

successful fourth quarter campaign push:

. Discovered new leads and reach out to customers that

hadn't made purchases in five years or more.

Sears Hardware, Tonawanda, New York

Cashier/Customer Service Associate, July 2007-August 2009

. Responsibilities include: Selling credit cards and

protection agreements, cashing customers out, resolving

customer issues, motivating and training fellow associates.

. Associate of the Month August 2007, Associate of the Fourth

Quarter 2007

. Consistent top performer in the category of selling

protection agreements:

. -Company quota for agreements was 6.5% for repair

agreements and 50% for replacement agreements; my

averages tend to exceed monthly goals.

. Credit leader for 24 months straight:

. -Company monthly goal for opening credit cards is 5;

my monthly average was 30.

Education

University at Buffalo, Buffalo, New York, May 2009

Bachelor of Arts, Communication

. G.P.A.: 3.52/4.0

. Honors: Magna cum laude

. Created full marketing/advertising campaigns; including one

for an actual client.

Niagara County Community College, Sanborn, New York

Associate of Science, Communication and Media Arts, May 2007

. G.P.A.: 3.62/4.0

. Honors: Dean's List 3 semesters

. Worked with several software programs such as Adobe

InDesign.

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