Customer Service Human Resource

OBJECTIVE:

To obtain a career that provides the opportunity for use of strong

organizational skills, educational training,

and the ability to work as part of a team; a position that will allow

me to become an indispensable asset to

the company.

QUALIFICATIONS:

. Educated and trained in Human Resource Management

. Solid understanding of Ethical and Legal Aspects of Training and

Development

. Familiarity with Legal Environment Human Resource Compliance

. Strong understanding of Business Ethics, Laws, and Management

. Excellent customer service skills with the ability to communicate

effectively

. Knowledge and experience utilizing Microsoft Word/ Excel/ PowerPoint

. Human Resource Train the Trainer Certified

EDUCATIONAL BACKGROUND:

Bachelor of Business Administration in Human Resource Management

July 2009

University of Central Oklahoma - Edmond, Oklahoma

Associate of Arts in Business Dec 2003

Jefferson College - Hillsboro, Missouri

EMPLOYMENT HISTORY:

Service Consultant

Bob Howard Auto Group - Oklahoma City, Oklahoma

Nov 2009 - Present

* Duty performance includes; Customer Service, working in Word and Excel,

filing, data processing, data security, account updates, data research

with prior invoices, phone appt scheduling, multi tasking with strengths

in time management

. Ensure proper client relations are developed for continuous extended

service

Independent Contractor Sept 2008 - Nov 2009

MLD Enterprise - Oklahoma City, Oklahoma

. Provide integrated logistical support for Dallas based parts

distribution system maintaining on time deliveries

. Administer customer service to local businesses through transactional

deliveries and operational integrity

Inventory Manager Apr 2004 - Sept 2008

R.K. Black - Oklahoma City, Oklahoma

. Streamline inventory; reducing overstock by half, creating a

savings of over $160,000 for the company

. Pioneer a new inventory cycle count and labeling inventory

control system maintaining accuracy and integrity

. Perform quarterly inventory counts for 18 technicians and main

warehouse with less than 2% error margin

. Order, ship, and distribution of inventory for technicians

through Excel and Word program software

. File and inventory request per technician daily and compile

monthly reports

Customer Service / Marketing Oct 2000 - Jan 2004

Ruby Tuesday's - Festus, Missouri

. Control accounts receivables, including cash and charge accounts

. Work with building team skills for great customer support

Aerospace Mechanic Apr 1990 - June 2000

United States Air Force

. Supervisor for a crew of 12; provide training, expert knowledge,

and personnel data entry

. Over 10 years of experience in leadership roles supervising diverse

crews and managing challenging duties

. High level of flexibility gained through mission critical

assignments during peace and wartime operations

. Sophisticated individual and team development skills, to include

training, mentoring, and performance

evaluations. Utilizing a practical supportive approach the leads

improved performance.

. Execute periodic inspections, troubleshooting, and

extensive/secondary repairs to Aerospace Ground Equipment

. Veteran of Desert Storm and Desert Shield

. Military Train the Trainer certified

References furnished upon request

Contact this candidate