Customer Service Manager

Carlos D Townsel

**** ********* ** ******** **** 43229 Home 614-***-**** Email ***********@*****.***

Objective To obtain a job that utilizes my noted job skills. Looking for a company that can enhance

my career growth and career development. I am enthusiastic, outgoing, can work in

alone or with other co-workers.

Experience Forklift Operator

08/10-Present Dawson Works Temp Service Columbus, Ohio

Operating a stand up forklift

Picking order for different grocery stores

At the Kraft warehouse

Outbound Sales Rep

07/10-Present Time Warner Cable Columbus, Ohio

Selling Cable Services

Customer Service

Account Manager

07/09-Present Rent A Center, Columbus, Ohio

- Selling electronics and furniture

- Delivery and Pick up furniture, TV’s, computers, and stereo

- Service the product for the customer when it not working

- Collections for not payment of products

Forklift Operator

06/2009-07/2009 Ryder Logistics, Groveport, Ohio

- Operator a cherry picker

- Picking and packing orders

Retention Specialist

04/2009-06/2009 Affinion group, Westerville, Ohio

. Customer Service

. Providing excellent customer service to our members

Finical Advisor

05/2008-03/2009 JP Morgan Chase, Westerville, Ohio

. Customer Service

. Selling Identity Theft Protection and Credit Cards

. Providing excellent service to our Card members

Forklift Operator

12/2006 - 04/2008 Excel Logistics, Groveport, Ohio

Shipping and Receiving

Able to operator (cherry picker, sit down forklift, reach truck, and a dock stocker)

Loading and Unloading trucks

Forklift Operator

04/2006- 12/2006 Volt Temp Service (temp to hire), Worthington, Ohio

Shipping and Receiving

Able to operator (cherry picker, sit down forklift, reach truck, and a dock stocker)

Loading and Unloading Trucks

Maintenance Tech

08/2005- 04/2006 Wal-Mart Superstore, Columbus, Ohio

Basic janitorial work

Buffing, scrubbing, stripping and waxing

Power washing walls

Senior Communication Consultant

01/2003-04/2005 Sprint PCS, Columbus, Ohio

Sales with a monthly quota

Opening and closing Sprint PCS stores

Leader on the Sales Floor while handling escalated issues for clients

Assistant Manager

03/2000- 12/2002 National Check Cashiers, Columbus, Ohio

Performed various cashier and teller duties

Weekly schedule for the store (employees)

Opened and closed the store while controlling the store vault

Education University of Cincinnati, Cincinnati, Ohio

09/1993 - 03/1996

Studied Computer Program

Beechcroft High School

09/1989- 06/1993

College Prep Diploma

References References are available on request.

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