Sales Engineer

Christopher S. Moore

**** *. ****** **. . *******, Arizona 85297 . 480-***-**** .

*********@*****.***

OBJECTIVE

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To become a valuable member of an elite team dedicated to providing best in class

business solutions utilizing my years of experience and Bachelor of Science Degree

in Computer Information Systems.

EDUCATION

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Bachelor of Science, Computer Information Systems

W.P. Carey School of Business, Arizona State University, Tempe, Arizona

QUALIFICATIONS

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Results driven professional experienced in providing IT solutions to meet all

customer or project requirements.

Ability to analyze business processes and create customized solutions providing

business value while meeting customer and organizational needs.

Excellent written and oral communication and customer facing skills.

Constructed multiple customized projects and websites utilizing VB.NET, C#, ASP.NET,

PHP, SQL Server, and MySQL.

EXPERIENCE

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Technical Support Advisor

Apple Inc, Cupertino, California (May 2009 - July 2010)

Assist in technical evaluation and troubleshooting related to a technical portfolio

that includes; iPhone, Windows OS, Mac OS X, iTunes Deployment, and related network

connectivity.

Perform device upgrades, patches, software, and driver installation critical to

trouble isolation and resolution.

Responsible for account management functions and support.

Cross-functional department's collaboration and support.

Sales Technical Support Engineer

Etelecare, Phoenix, Arizona (August 2006 - January 2008)

Managed complex order entry, processing, and CPNI for company database.

Performed product portfolio technical demonstrations for sales team.

Analyzed customer needs and developed unique solution strategies to maximize sales

opportunities.

Consistently met or exceeded team and individual goals, increasing team productivity

YoY.

Computer/Software Consultant

Idoux Insurance, Rosebud, Illinois (June 2002 - August 2002)

Designed and implemented company Intranet utilizing toolsets HTML, Macromedia

Dreamweaver, and ASP.NET.

Responsible for maintaining Intranet operational SLA's .

Assisted in expanding company WAN to multiple worksites increasing efficiency and

communication between offices.

Performed device upgrades, patches, software, hardware and driver installation

critical to trouble isolation and resolution.

US ARMY Team leader

U.S. Army, Ft. Campbell, Kentucky (June 1998 - September 2000)

Maintained international safety and security of personnel and equipment while

working with government agencies and local authorities.

Managed and trained team members while monitoring performance and providing

performance feedback.

Increased team's involvement by communicating and providing support to superiors in

a timely manner.

Honorably Discharged.

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