Customer Service Manager

SHEDRICKA HOLLOWAY 706-***-****

**** ****** **. *******, ** 30909

********@*******.***

Objective

Obtaining a challenging position of significant responsibility; where I can

contribute to the enhanced performance of a corporation where diversity and

innovative thinking are highly valued.

Experience

2008- Current Georgia Masonry Supply Augusta, GA

Dispatcher/Plant Admin

* Ensured all lease and company drivers meet all DOT requirements

* Conducted safety inspections pertaining to trucks and route management

* Responsible for day to day production reporting and paperwork

* Handle all aspects of Customer Service for Augusta Location

* Responsible for PO entry and ensuring vendor's invoices are maintained.

* Maintain ADP Timesaver system for employee's hours and payroll

2001-2007 Advanced Disposal Services Augusta, GA

Dispatch/Scalehouse Supervisor

* Prepare Payroll parameters and hour management for 30+ drivers

* Maintained the performance of scale house operations.

* Prepared and maintained reports for tonnages and production.

* Oversee everyday duties of (2) dispatchers and dispatch office.

* Suggested new routing procedures that increased productivity for

commercial drivers.(30)

* Maintained DOT Logs and route scheduling

* Initiated call procedures to enhance communication between dispatch and

drivers for better customer service.

Accounts/Collection

* Preformed daily account audits for accuracy and payments.

* Handled all accounting areas to include, payments, collection placement,

adjustments, and credits.

* Prepared payroll and billing in excess of $100,000 weekly.

1999-2001 CSRA WASTE Augusta, GA

Dispatcher/Office Manager

* Responsible for the daily functions of the office

* Billed customers monthly.

* Trained all new employees on software.

*Set routes for trucks

Maintained driver records and logs for DOT

Education

1986-1990 T.W. Josey High School Augusta, GA

College Prep Academic Achievement Graduated

2003-2007 University of Phoenix - Business Management (BSBM)

Graduated 6/07

2009-Current Strayer University Masters of Business (MBA)

Graduation 06/2011

GA Quick start Program (New Business Setup Training).2005

Summary of qualifications

Master in Microsoft Office Word, Excel, PPT

Citrix, Lawson and Trux dispatching Program

Proficient in Access

Completed Database and office Management training 2006

Certified Customer Service Rep/ 2001, 2005, 2009

References Available Upon Request.

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