Jacqueline Mason

**** **** **** ****** *********, Ohio 44105 C 216-***-****

abk5yx@r.postjobfree.com

Professional Summary:

Office professional driven to meet a standard of excellence in the areas of Microsoft Word and

Excel applications, drafting letters and documents, scheduling appointments, entering data,

online research, make copies, scan documents and fax documents. In addition, can

professionally greet customers, apply active listening to customer’s inquiries and resolve any

issues associated with customer service. Also, support a team atmosphere, meet deadlines and

promote products

Related Skills:

• 50 WPM • •

Communication Office Management

• Leadership Abilities • •

Microsoft Office Medical Terminology

Work Related Experience:

• Incorporated knowledge of administrative and clerical procedures to complete

assignments

• Operated Microsoft to draft documents and memos; recorded data properly

• Communicated between guest and other staff to ensure effective messaging

• Managed time effectively to maximize and promote quality production

• Maintained a neat sanitary work area to properly and efficiently complete all assigned

tasks

• Adapted to various work environments to demonstrate flexibility

• Performed telephone sales and promoted products

Employment History:

Trainer (Volunteer) Everlasting Church Cleveland, Ohio 10/2013-/2014

Home Health Aide Personal Touch Care Cleveland, Ohio 01/2007-/2008

Customer Service Rep. Champion Personnel Garfield Hts, Ohio 08/2006-/2006

Telemarketer Dial America Cleveland, Ohio 05/2006-/2006

Customer Service Rep. Labor Source Cleveland, Ohio 01/2006-/2006

Customer Service Rep. CDIS Incorporated Cleveland, Ohio 09/2005-/2005

Telemarketer West Park Direct Lakewood, Ohio 06/2005-/2005

Telemarketer Spherion Cleveland, Ohio 09/2004-/2005

Education:

Towards Employment Networks 4 Success Workshop November 2014 Cleveland, Ohio

Remington College Medical Coding/Billing Certificate May 2004 Cleveland, Ohio

Cincinnati School of Nursing Diploma June 1999 Cincinnati, Ohio

Kent State University (Courses taken) Kent, Ohio

Glenville High School Diploma Cleveland, Ohio

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