Medical Customer Service

Rebecca Yunker - CMRS

Address: **** *. ****** ***** ******, Winter Springs, FL 32708

Phone: 321-***-**** Email: ********@***.**.***

___________________________________________OBJECTIVE________________________

___________________

Certified Medical Reimbursement Specialist seeking an opportunity to

utilize my professional experience

along with my medical education in a medical front office, records, billing

or coding department.

_________________________________________QUALIFICATIONS_____________________

________________

Computer Skills: Medical Education: Billing, Coding, and

~ Type 45 wpm Terminology

~ Microsoft Word, Excel, and Outlook Responsible: Ability to Meet Deadlines

Accounting: A/R, A/P, Collections, and

~ 10-Key Payroll

~ QuickBooks Communication Skills: Excellent Telephone

Etiquette

Customer Service: Offer Quality Assistance

______________________________________MEDICAL

TRAINING_____________________________________

- Coding Process - Comprehend the role and importance of physician

documentation

- Medical Charts - Understand components of documentation in office and

hospital setting

- Diagnostic Codes - ICD-9, V codes, E codes, and inpatient hospital coding

- Coding Medical Services - Utilize CPT codes for anesthesia, surgery,

radiology, pathology, and medicine

- Modifiers - Analyze situations that need additional medical codes

- HCPCS Level II - Able to use codebook to select codes with 100% accuracy

- Coding Issues - Identify any major reimbursement, compliance, and legal

issues

- Compliance and E-Health Initiative - Electronic health information

management, HIPAA compliance

- Health Insurance - Bill patients and insurance companies, manage care

plans, and government medical plans

- Claim Form - Complete the CMS 1500 form for federal, state, and private

payer insurance contracts

- Electronic Data Interchange - Post information to patient ledger card and

records management

- Insurance Collection Strategies - EOB, reimbursements, and solutions for

denied or rejected claims

_____________________________ACADEMIC

BACKGROUND____________________________

Allied Business Schools, Inc., Laguna Hills, CA ~ Advanced Medical

Terminology Certificate

Allied Business Schools, Inc., Laguna Hills, CA ~ Medical Coding

Certificate

Allied Business Schools, Inc., Laguna Hills, CA ~ Medical Terminology for

Billers, Medical Billing, Insurance Billing, and Billing Technology

Certificate Certificates

Meramac College, St. Louis, MO ~ Associates Degree in Business

_______________________________PROFESSIONAL

EMPLOYMENT________________________________

Lowes, Orlando, FL Administrative Clerk

2006 - Present

- Handle and resolve customer problems; maintain calm and professional in

stressful situations

- Order products and schedule deliveries; exercise strong attention to

detail and organizational skills

- Fill out weekly sales, shrink, and product high-low reports; ensure

documents are accurate and error-free

Metroscape Landscape Co., Orlando, FL Operations Manager

1996 - 2005

- Interviewed and hired employees; trained new employees on specific job

duties and company rules

- Supervised review process of employees and resolved management and

employee conflict.

- Assisted clients in identifying and solving their needs; provided quality

service

- Maintained customer accounts, receivables, and payables with follow-up

collections; handled payroll

MEMBER: American Academy of Professional Coders (AAPC)

MEMBER: Medical Association

of Billers (MAB)

Certified Medical Reimbursement Specialist (CMRS): American Medical Billers

Association (AMBA)

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