Customer Service Manager

Albert Silva

**** ***** **** *****

Phone 718-***-****

Laveen, AZ 85339

************@***.***

OBJECTIVE

Professional, detail orientated, and motivated employee who seeks and

solves problems. Great leadership skills and the ability to communicate

with other employees.Works well with others to achieve positive results

with professionalism and cooperation. Actively seeking to obtain a position

where my problem solving and leadership skills are used to improve work

standards of the team and help with the growth of the company as a whole.

SKILLS SUMMARY:

. Exceptional Customer Service

. Proficient with MS Office Programs and Lotus Notes

. Familiar with UPS WorldShip, DHL EasyShip and Pitney Bowes Postage

Meters

. Good interpersonal skills

. Strong follow-up skills

. Accuracy and attention to detail

EXPERIENCE

Macy's Home Store, Formerly May Merchandising Company

(12/00 - 3/10)

New York, NY

Floor Coordinator

. Interact with employees and supervisor regarding any changes and/or

updates to initial meeting requests

. Maintain cleanliness and orderliness of assigned floors

. Provide customer service on routine maintenance issues

. Coordinate employee moves and new hire placements

Mail Room Coordinator

. Receive and deliver all mail to all departments

. Process all outgoing mail using Pitney Bowes postage machine and UPS

software

. Monitor use and maintain inventory of supplies in mailroom

. Revise and update mailroom policy and procedures

.

Sample Handler

. Responsible for daily receiving and distribution of vendor samples to

market representatives

. Accountable for the layout patterns of company showrooms

. Maintain running inventory of office supplies

. General office typing, faxing and copying

. Distribute inner office mail to various company departments

Key Food Company (5/95 -

6/00)

Brooklyn, NY

Assistant Dairy Manager

. Oversaw the daily ordering and receiving of inventory to the dairy

department

. Processed and coordinated the presentation of dairy products onto the

selling floor

. Participated in weekly meetings with store management to discuss

upcoming promotions

. Managed and trained a staff of 6-8 workers

EDUCATION

Associates of Arts, New York City Technical College

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