Customer Service High School

Patrece Orr

**** **** ***** ** *******, WI *****

**********@*****.*** Home: 608-***-****

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Experience

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Wisconsin Physican Services, Madison, WI

October 2007 - July 2009

Customer Service Rep

Under general direction of management, anwsered customer questions and

concerns about insurance claims.

Responsible for reprocessing and adjusting claims in a timely manor.

Performed several clerical functions including typing statements and

letters, proofreading forms, filing records and acting as a subsitute

receptionist.

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Johnson Health Tech, Cottage Grove, WI

January 2007 - June 2007

Customer Service Rep

Filed correspondence, cards invoices and receipts. Placed material in

filing cabinet and cases.

Typed indexing information on folders and traced missing file folders.

Kept offical corporation records and prepared memos explaining

administration procedures.

Planned conferences. Directed preparation of coporate documents.

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Electronic Data System, Madison, WI

May 2005 - June 2006

Customer Service Rep

Anwsered telephone inquiries from providers concerning patient coverage

and eligibility.

Assist customers and clients with claim information.

Coordinate with appropriate training programs for new employees.

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Education

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Memorial High School, Madison, WI

High School 2005

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Special Skills

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Proficient in computers, word processors, and typewriters. Type 60 WPM.

Use Microsoft Word and Exel. Familiar with insurance terminology.

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Objective

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Seeking Customer Service Position

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SUMMARY OF QUALIFICATIONS

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1. Self-directed, resourceful, and enthusiastic professional with a

sincere interest in developing adult professional and social growth.

2. Skilled in designing enriching, innovative, and integral training

curriculum.

3. Strong organizational and analytical abilities applied to achieve

desired goals, objectives, and results.

4.Ability to maintain strong observation and assessment skills

essential to providing comprehension action plans.

5.Capability to communicate within diverse populations.

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References

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Available upon request

Contact this candidate