Medical Sales
Resume:
Aeron E Keyes
*.*****@***.***
**** ** ***** ** ******** City, Oklahoma 73170
Professional Experience
Wolf Mailing & Marketing Services Inc. 2007–2009
Account Executive/Sales Support
All areas of direct mail marketing
Assisted clients with prospect list research/purchase based on their specific marketing needs
Coordinated with designers, printers and list brokers, as well as various data departments to
get informational mail in the hand of the right person who reads it, then responds to it, for a
profitable return.
Assisted in design of, along with verifying mail pieces qualified for the best USPS postage
rates available.
Managed large corporate mailings.
Developed methods and procedures for warehouse material tracking.
Maintained knowledge of USPS regulations and guidelines.
Assisted in account services training for new employees.
Utilized the use of Microsoft Office Applications such as Word, Excel, Access and Outlook as
well as online prospect list brokers search engines. Operated PrintStream and other mailing data
applications.
Aeron Keyes, Page 1
AT&T 2000–2007
Revenue Management Representative
Accounts receivable for residential and corporate Accounts
Maintained, updated and corrected customer account records daily
Maintain adherence of rules and regulations of the 13 different states Corporation
Commissions/Public Utilities Commissions
Revenue Risk Assessment to include balances outstanding and fraud investigation
Strong customer contact, residential and business accounts
Multi task using 13 different computer applications including Microsoft Excel, Word,
Outlook & PowerPoint as well as TRACS, Trims, Telegence, ClarifyCRM, BOSS, DOES,
DreamWeaver, AIT, ATT/SBC/PAC/AIT Payment System, MOSAIX predictive dialer and other
AT&T/Bell developed systems.
Maintained consistent accounts per hour handling time
Reviewed and accurately answered customer e mails sent to AT&T’s online contact address
AT&T Methods and Procedures Process Support Developer
Managed job aid team
Development & implementation of intranet job aids utilized companywide through
Dreamweaver web page system.
Developed treatment process to effectively lower day sales outstanding and increase realized
revenue.
Update job aids to maintain compliance with regulatory and corporate procedures.
AT&T Dispute Resolution Team
Dispute investigation/resolution for small and large business accounts
Spreadsheet preparation of billing, payments and adjustment data for high end business
accounts.
Work closely with Sales Executives and Executives to proactively resolve any billing account
discrepancies.
Tower Day Surgery/Oklahoma Orthopedic Institute 1995 2000
Medical Office Assistant/Patient Coordinator
Office management including accounts receivable, accounts payable and scheduling of office
visits, surgery and anesthesia.
Maintain accurate and complete medical records to remain incompliance with privacy laws
and government regulations.
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Assisted with minor office procedures such as EKG’s and vitals.
Obtained and verified medical, workers compensation, and personal injury insurance
authorization for surgery, physical therapy, and office visits.
Operated Medical Manager and Microsoft Office applications
Input, updated and maintained insurance and patient information.
Utilized and answered multi line phone system.
Worked with attorneys and other medical facilities to release requested medical record
information.
Education / Professional Training
2009 Present Oklahoma State University Associate of Science,
Health Care Administration
(Pending Granduation Spring 2011)
2008 USPS New Regulation Training
2005 2006 AT&T/Management Training Leadership Development
2003 DISC Personality Profile Development and Training
1998 2000 University of Phoenix Business Management
1994 1995 City College Medical Coding
Civic / Community Activities
United Way Fund Raiser Contributor – Represent SBC and AT&T in donation drives
Lifetime member of the AT&T Pioneers – Volunteering throughout the community
Susan G Komen Race for the Cure – Fund Raiser and 5k participant
Aeron Keyes, Page 2
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