Customer Service Administrative Assistant

Janine Osborne

***** ****** ******, ***********, ** 92683 714-***-****

*******@*****.***

EXPERIENCE

Jazz Semiconductor, Inc.

Newport Beach, CA

Customer Logistic

Dec 2007 - May 2010

. Management of all customer order entries and order

aknowledgments.

. Responsible for shipping, and invoicing product.

. Running systems like SAP, Promis, Ebizz, and Lotus

Notes.

. Overseeing customer orders are delivered at their

desired date.

. Responding to customer requests through emails and help

tickets.

. Providing weekly and mont hly reports of how customer

orders are progressing.

. Improving customer satisfaction by relentlessly

managing accounts properly.

Jazz Semiconductor, Inc.

Newport Beach, CA

Photofab Technician

Sept 2004 - Dec 2007

. Performing diagnostic tests on complex computer

driven equipment.

. Designing and implementing algorithms to solve

process problems on computer

driven equipment.

. Maintaining production flow in the Etch area, which

precision cuts to specification provided.

. Performing a variety of system tests for engineering to

maximize effeciency.

. Overseeing maintenance of Etch area multi-million

dollar equipment to maintain production.

. Analyzing charts of product output specifications to

determine whether product meets contract specifications

or not.

. Ensuring Etch area production flow.

Jazz Semiconductor, Inc.

Newport Beach, CA

Photofab Processor

Sept 2003 - Sept 2004

. Responsible for maintaining the production flow of

the company in the Etch area.

. Ran a variety of tests for engineering and aided in

the release of new product.

. Maintained all qualified equipment to be ready for

production.

. Responsible for the operations of multi-million dollar

semiconductor equipment.

Campbell Realtors

Huntington Beach, Ca

Administrative Assistant

Oct 2001 - Sept 2003

. Learn and operate software including Pagemaker,

QuarkXPress, and Photoshop.

. Produced marketing materials including flyers,

newsletters, and signs as well as all other marketing.

. Provided administrative support such as setting lock

boxes, and scheduling photo and videography

documentation of housing.

. Maintained good report with clientele.

Conexant Systems, Inc.

Newport Beach, CA

Photofab Processor

Jan 2000 - Apr 2001

. Responsible for maintaining the production flow of

the company in the Diffusion area.

. Ran a variety of tests for engineering and aided in

the release of new product.

. Maintained all qualified equipment to be ready for

production.

. Responsible for the operations of multi-million dollar

semiconductor equipment.

Judy's Hallmark

Costa Mesa, CA

Customer Service

Sept 1996 - Mar 2000

. Established good rapport with regular customers.

. Experience with personal computers.

. Experience with customer phone assistance, as well as,

in store assistance.

. In charge of maintaining accurate product pricing and

current product supply.

EDUCATION

Orange Coast College

Costa Mesa, CA

Dec 2004

. Graduation with an Associate of Arts degree

Calvary Chapel High School

Costa Mesa, CA

Jun 1996

. Graduated High School in 1996.

ACTIVITIES

. Film, Music, Dancing, Swimming, History, and Psychology.

. Taking care of my nieces and nephews.

REFERENCES

Upon Request

Contact this candidate