Project Manager Customer Service

Daniel Haddadi

Mobile 949-***-****

************@*******.***

Experience Summary

. I have over two years of experience working in project administration as

well as performing quality assurance testing for business and technology

purposes.

. I have experience mentoring members of my team as well as other employees

of the company to improve our testing practices.

. I have over seven years experience in sales and banking/financial

services relationship experience.

. I have experience using Mercury Quality Center as well as Test Director.

. I am proficient in the use Windows based applications (Word, PowerPoint,

Excel, Outlook) as well as Mac OS.

. I have participated in projects in Irvine, Chicago, and Washington DC.

. I am self-motivated, I have a strong work ethic, excellent customer

service skills, outgoing, and crave achievement.

. I show great attention to detail, strong organizational skills and I am

able to work in a team-oriented environment.

. I have excellent interpersonal and written communication skills as well

as the ability to work with remote teams.

. I have the ability to execute successful business strategies and the

ability to work well in a cross functional environment.

. I have good judgment and initiative in selecting the most effective work

methods and tools.

Work Experience

United Van Rentals

Operations Specialist 12/2009 - Present

. I handle customer issues as well as maintain and update contracts as

needed as well as develop and maintain metrics for sales and trending.

. I maintain office equipment and supplies, including sending out vehicles

for maintenance.

. I ensure all computer hardware is updated and properly maintained.

. I troubleshoot equipment problems and solve technical issues.

. I take preemptive action to prevent technical errors.

. I troubleshoot customer problems using extensive knowledge of solutions

and resources.

. I provide customer service, including anticipating customer needs and

suggesting alternatives.

. I take customer orders, gives pricing information and perform

consultative selling to customers.

Covansys Corporation

Consultant- QA Testing / Project Administration: May 2007 - August 2008

. I provided support to project teams to further mature our testing

practice and mentored clients on correct use of testing materials.

. I acquired knowledge necessary to become efficient in business system

functionality.

. I created and reviewed functional test scripts as well as executed

functional test scripts.

. I created and maintained test execution results as well as logging issues

and tracking defects in Quality Center.

. I monitored changes to design documents and updated test artifacts

following approved change requests.

. I performed regression testing on systems and the components that were

impacted by change requests.

. In addition I attended meetings, provided project status reporting to

client managers in regards to defects, test execution, and project needs

as well as aided in the resource transition process.

Washington Mutual

User Acceptance Testing Project Specialist /Coordinator: May 2006 - Mar

2007

. I directly assisted the project manager to meet project needs by

assessing, planning, executing and implementing projects for the

department in support of the business objectives within the established

budget and timelines.

. I lead cross-functional projects for the User Acceptance Testing division

as well as maintained and reported on project needs by attending

meetings, giving verbal progress reports and preparing meeting documents.

. I acted as liaison between project management and the testing team.

. I performed administrative duties including organizing office information

for quick and easy retrieval, scheduling meetings and appointments,

managing office supplies, receiving and disseminating information via

telephone and email as well as receiving and directing office guests and

consultants.

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