Software Manager

Kevin N. Cox

**** ***** ****** ** ****, Bothell, WA 98021 ? 425-***-**** ?

*******@*******.***

* ********* ******/****** *** Content Manager

Summary

Audience-oriented technical writer and content manager with success in

developing manuals, guides, training products, and marketing materials for

diverse audiences.

Specialist in writing policies and procedures, including testing technical

documentation

Knowledge of hardware infrastructure and software development process

Demonstrated capacity in template creation and adhering to style guides

Experience in content management and web design

Outstanding skills in the Microsoft Office Suite

Total 12 years experience including Microsoft experience

Accurate, clear, consistent tone

Core Competencies

Analysis of customer objectives and needs

Information design and usability

Interviewing and research

Policies and procedures

Software development lifecycle

Software testing

Ability to multi-task and handle deadline pressures

Web design

Project management

Microsoft Access database design

Federal and state standards compliance

ISO 9000

Graphic design

Marketing writing

Storyboarding and interactivity

Technical Proficiencies

Database and spreadsheet: Microsoft Access; Microsoft Excel

Page layout: Adobe Acrobat, Adobe Framemaker, Adobe InDesign, Adobe

Pagemaker, Microsoft Publisher, Microsoft Word, Quark Xpress, RoboHelp

Photo editing and illustration: Adobe Illustrator, Adobe Photoshop, Corel

Draw, Corel PhotoPaint, Microsoft Visio, Paint Shop Pro, SnagIt

Web and multimedia: Adobe Captivate, Macromedia Dreamweaver, Microsoft

Powerpoint and SharePoint, CSS, HTML, Javascript

Audio and video: Cakewalk SONAR, Propellerhead Reason, Coda Finale, AVID

Pinnacle Studio, soft synth plugins, audio/video capture/converter software

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Kevin N. Cox p. 4

Professional Experience

1 Seattle City Light Contract Policies and Procedures Writer 3/2009 to

2/2010

Wrote policies and procedures for NERC and WECC (Federal and state)

compliance on information technology hardware and software security.

Built Microsoft Access database to track and alert on document and process

reviews, approvals, and other information related to compliance. Developed

technical and training documentation for the database.

TOOLS: Microsoft Word, Microsoft Excel

2 Pyramid Brewing Company Contract Technical Writer 11/2008 to 12/2008

Wrote manuals for the procedures and processes for the Enterprise Resource

Planning software.

TOOLS: Microsoft Word

3 Puget Sound Energy Contract Policies and Procedures Writer 3/2008 to

9/2008

Wrote policies and procedures manuals for PSE's hydroelectric projects,

including: fish hatchery operating and maintenance, hardware and software

operation, fish collection, electrical, vessel ballasting and mooring,

emergency, mitigation, and manual production supervision.

TOOLS: Microsoft Word, Microsoft Excel

4 Washington Mutual Contract Web Copyeditor 5/2007 to 2/2008

Edited and published Home Loans policies and procedures content for company-

wide intranet for home loans personnel and sales staff.

Evaluated and made recommendations on areas for improvement in existing

processes, thereby cutting production time in half.

Developed a Quick User Guide for co-workers on using styles and templates

in Microsoft Word.

TOOLS: Microsoft SharePoint, Word, and Adobe Acrobat and RoboHelp

5 Microsoft Contract Policies and Procedures Writer 1/2007 to 4/2007

Wrote and edited policies and procedures for deploying hardware

infrastructure within MSN's global data centers for an information

technology audience.

TOOLS: Microsoft Word, Sharepoint, OneNote

6 Boeing Contract E-Learning Course Developer 10/2006 to 1/2007

Developed e-learning training courseware for Boeing proprietary software

for 787 Dreamliner production, supporting deliverables schedule.

Recorded voice-overs, edited course timings, built storyboards according to

Business Process Initiative documents.

Worked with course development team on best practices and continuous

improvement, and with course coaches and Subject Matter Experts on course

development.

TOOLS: Adobe Captivate and Microsoft Office Suite

7 Microsoft Contract Web UAT Copywriter 5/2006 to 10/2006

Wrote Usability Acceptance Testing (UAT) scripts and copy with focus on end-

user training and effectiveness for building Software Development Kits

(SDK) to build the next generation of Microsoft.com.

Engaged in user acceptance and software testing in a virtual environment.

Evaluated and reported on website usability effectiveness and design,

recommended improvements to enable 79,000 users to access needed

information more quickly and significantly reduce costs.

Edited global internal human resources website on multiple levels for

consistency with Microsoft Styleguide for Technical Publications (MSTP).

TOOLS: Microsoft SharePoint, Word, Product Studio, and Excel

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8 PGP Valuation, Inc. Staff Technical Writer/Real Estate Appraiser 7/2005

to 1/2006

Researched, analyzed data for reports, including interviewing outside real

estate professionals and wrote technical reports for external clients.

TOOLS: Microsoft Word, third-party real estate software tools

9 Portland Public Schools Contract Policies and Procedures Writer 2005

Wrote, edited, and designed layout of Information Technology Department

policies and procedures for Sarbanes-Oxley compliance to ensure consistent

standards and to meet business requirements.

TOOLS: Microsoft Word

10 Unitus Community Credit Union Contract Policies and Procedures Writer

10/2004 to 12/2004

Wrote, edited, and designed layout of credit union policies and procedures

for Sarbanes-Oxley compliance, ensuring consistent standards with federal

and state regulations, for an internal banking audience.

TOOLS: Microsoft Word

11 Parametrix, Inc. Staff Marketing Writer 7/2004 to 10/2004

Designed and edited marketing materials and proposals for winning marketing

materials and maintained Award marketing database.

TOOLS: Microsoft Office Suite, Adobe InDesign and Photoshop

12 Parametrix, Inc. Staff Technical Writer 9/2003 to 7/2004

Created a process for the workflow and tracking of content for a large-

scale documentation project for a multi-faceted audience, including the

public. This project was a series of large baseline reports on the

potential environmental effects caused by repairing or replacing 450

bridges throughout the state of Oregon.

Led meetings and gave presentations on training external project managers

managing the bridge repair/replacement projects.

Researched and edited content for technical reports, adhering to style

guide created by the Oregon Dept. of Transportation.

TOOLS: Microsoft Office Suite

13 Electro Scientific Industries Staff Technical Writer 9/2000 to 12/2002

Created training program for co-workers on using Microsoft Word and online

help systems.

Wrote and implemented policies and procedures for hardware build documents;

headed inter-department task force for this purpose, adhering to ISO 9000

standards.

Developed and maintained Intranet site using MS Frontpage and acted as

Webmaster.

Built MS Access databases to store, track and monitor manufacturing

processes and technical documentation, and for reusable manual content.

Assisted in developing manufacturing processes using Microsoft Visio.

TOOLS: Microsoft Word, Access, Visio, Powerpoint, Excel, Frontpage,

Framemaker, RoboHelp, HTML, XML

14 Integra Telecom Contract Technical Writer 2000

Wrote instruction manual and Quick User Guide for software used by

employees of a large call center.

TOOLS: Microsoft Word

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15 Wells Fargo Bank Contract Technical Writer 2000

Wrote, edited, and designed layout of banking policies and procedures for

Sarbanes-Oxley compliance, ensuring consistent standards with federal and

state regulations.

TOOLS: Microsoft Word

16 Acordia of Oregon, Inc. Staff Marketing Writer 1998 to 2000

Wrote and edited proposals and marketing communications, including

brochures, product guides, and advertising for internal and external

audiences.

Helped administer Novell 4.11 network.

Maintained third-party insurance software, Microsoft Office, and office

computer systems.

Provided technical support for a staff of 30 and supervised a support staff

of three.

TOOLS: Microsoft Word, Powerpoint, and Excel, Adobe Pagemaker, CorelDraw

Education and Training

Bachelor of Arts, Music, California State University East Bay, Hayward, CA

Courses in Web design, Portland Community College, Portland, OR

Certificate in Professional and Technical Writing, Portland Community

College, Portland, OR

Course in Small Business Management, Napa Valley College, Napa, CA

Course in Public Relations, San Francisco State University, San Francisco,

CA

Portfolio available on request.

Contact this candidate