Design Project

Swaroopa Udyavar

User Experience Designer

**********@*****.*** Tel: 804-***-****

Summary

Self-taught, self motivated, User Experience designer with focus to create interactive and simple user experiences

from conception to implementation, while constantly learning new skills, concepts and technologies in user

research, interface design and front-end development. Experience working in the IT Industry for 9 years as a

developer, business analyst, QA Lead and parallel user experience design.

My experience also includes 3 years of experience as Functional Analyst and User Experience Designer working

primarily in the Insurance, Investments domain, 2 years of experience in HTML, CSS prototyping and 2 years as

a Quality Assurance Lead and Usability Analyst in Healthcare domain.

Specialties: Adobe Photoshop CS6, Adobe Illustrator CS6, HTML5/CSS3, Oracle, Unix, AXURE, Wireframes,

Content Strategy and Business Strategy.

Experience

Human Centered Designer/ Student for IDEO + ACUMEN

October 2014 - December 2014 (3 months)

• Conducting user research on the design challenge “How Might We Enable More Young People to Become Social

Entrepreneurs” by interviewing & collaborating with the subject matter experts and final stakeholders through inspiration,

ideation and implementation phases.

• Designed a space and service solution using human – centered design method.

• Created experience map, prototypes and design flow for the solution identified.

• Created pitch for the potential funders and for the users for whom the solution was designed.

• Interacted with and gained inspiration from design teams around the world.

Usability Analyst / Test Lead at Infosys Limited for Carefirst Bluecross Blueshield

October 2011 - January 2013 (1 year 4 months)

• Was involved in the usability testing of the enhancements in CareFirst’s PCMH program which was

designed to provide primary care providers with a more complete view of their patients' needs and of the

services they receive from other providers so that they can better manage their individual’s risk, keep them in

better health and produce better outcomes.

• Coordinated with the business analyst to understand the business requirements and gathered user needs.

• Prepared Usability Test scenario, User Flows, User Scenarios, Test Cases in Quality Center for System,

Integration and Performance testing and maintained the test cases in Quality Center.

• Managed Defect tracking and test Execution status for all phases /cycles in testing.

• Managed User Requirement Traceability Matrix in Quality Center.

Integration Test Lead at Infosys Limited for Northwestern Mutual

Jan 2011 - September 2011 (9 months)

• Understood the business scope of the project and reviewed the test scenarios.

• Analyzed the impact of test data creation using production data with project team and created test plan.

• Reviewed test executions and resolved testing issues raised by the team.

• Reported and Tracked defects on SharePoint Site with priority details to streamline resolutions and

regression testing.

Information Architect at Infosys Limited for Genworth Financial

October 2009 - December 2010 (1 year 3 months)

• Configured and implemented process to calculate amortization of the deferred gain/loss associated with closed cash

flow hedges and cumulative basis adjustment for specified open / closed fair value hedges to create GL feeds using UNIX

(VI editor), PL/SQL, Oracle 10g.

• Analyzed the accounting information to identify requirement gaps/ issues.

• Provided design patterns, prototype specifications to be able to create high-level design specifications.

• Performed detailed level design and developed high quality code deliverable, performed unit and system testing by

adhering to the project standards, requirements and schedule.

• Performed data analysis in the Derivatives Accounting System to determine the position and cash flow rates for

various derivative types and bonds and re-designed the TCL script interfaces.

• Fine-tuned existing scripts for performance improvements.

• Participated in discussion with the customer to gather the scope and performed analysis on the business logics.

• Lead the unit, system and performance testing to ensure defect free program release.

UI Lead/ System Analyst at Infosys Limited for Genworth Financial

March 2008 - September 2009 (1 year 7 months)

• Replaced Current Statement of records for Limited Partnership maintained on Spreadsheets to allow automated data

capture for purchases, adjustments and capital calls and provide data source for Tax Accounting support.

• Automated interface feeds from third party accounting system to data warehouse, and bank feeds to third party

accounting system by iterative prototyping.

• Identified requirement gaps/ issues to come up with a comprehensive requirement document.

• Built sign off system with a UNIX interface for fund transfers to be posted into Cash Flow System with

acknowledgements back to Derivatives System with settlement information.

• Performed data analysis of derivatives accounting.

• Lead the requirements and technical discussions to suggest the best solution.

• Participated in framework analysis, design patterns and performance tuning of the data warehouse code to ensure the

business and user requirements were met.

• Participated in setting up project management planning, quality management planning, traceability and tracking

through milestone report and metrics report.

UX Lead/ Business Analyst at Infosys Limited for PMI Mortgage Insurance Co

July 2007 - Feb 2008 (8 months)

• Built a web application using Rational Application Developer, Rational Software Modeling (RSM), DB2, J2EE,

HTML, which was to be used to create a new Rate package or amend existing rate package.

• Performed detailed study of the business documents and understanding the concept of MI Rates Project.

• Performed business analysis and built quick prototypes using HTML and CSS during the requirement-gathering

phase as per the customer requirement.

• Developed a DB2 tool to analyze, extract and normalize the business rules implemented in the rates analysis system.

This tool helped to improve the productivity and give faster turn around to the volatility.

• Converted requirements, wireframes, and process flow into high fidelity testable artifacts.

Database Administrator at Infosys Limited for Northwestern Mutual

May 2006 – June 2007 (1 year 2 months)

• Maintained several test and stage environments, interfacing with the development team, ensuring usability and

timely access to the environments.

• Ensured Oracle test databases were robust and undertook code level analysis for issue resolution.

• Involved in Change management processes

• Participated in implementation planning, production environment maintenance and admin activities for the

implementation of a year long development project.

• Involved as user acceptance testing coordination with business clients.

• Developed a VB Compare tool to maintain versions of source code during the migration.

Module Lead/ Configuration Controller at Infosys Limited for Northwestern Mutual

October 2004 - April 2006 (1 year 7 months)

• Analyzed, validated and documented the requirements for defects and major enhancements.

• Designed, developed and prepared high level design and detailed level design document for the defect fixes and

enhancements.

• Performed system and integration testing and undertook impact Analysis of the change requests.

• Maintained version control of the project and adhering to CMMI processes.

• Environment and tools: Visual Basic, PL/SQL, Oracle 8i, Sybase, UNIX, VSS (Visual Source Safe)

Backend / Interface Developer at Infosys Limited for Northwestern Mutual

August 2004 – October 2004 (3 months)

• Understood the requirements, design defined at onsite and translating them to technical design.

• Developed a multipurpose C routine that could be used for message queue interface. This routine was generic, user

friendly, fast and added a new one way and two-way messages to the Ulife Application.

• This C routine has earned high client appreciation and has been reused by other Ulife projects.

• Development Environment: Visual Basic, C Programming, PL/SQL, VSS (Visual Source Safe)

UI Developer at Infosys Limited for Northwestern Mutual

Jan 2004 - August 2004 (8 months)

• Integrated Claims Administration and processing functionality with existing application to streamline the Claim

Analysis and Process.

• Undertook code development using Java, J2EE, Struts as per design provided.

• Delivered build post Unit and Integration testing

• Development Environment: Java, J2EE, Struts, JavaScript

Certifications

Adobe Certified Expert (ACE) in Illustrator CS6

Feb 2014 – May 2014

Principles of Insurance: Life, Health and Annuities (LOMA 280)

Life Office Management Association, Inc.

December 2006 – Present

Volunteer Experience

UX Designer Volunteer for Waste Management

September 2014 - October 2014 (2 months)

• Successfully created a mobile app to help users recycle trash more effectively and efficiently at home.

• Performed User research, created Personas and designed the mobile app suitable to the user needs and business

goals.

• Based on user research, created user flows and scenarios

• Created low-fidelity wireframe using Balsamiq and high fidelity prototype using Adobe Illustrator CS6.

UX Designer Volunteer for Surface Hair Health Art

July 2014 - August 2014 (2 months)

• Successfully redesigned the SURFACE website by researching on the business goals, business models,

customer needs and by performing competitor analysis.

• Conducted heuristic evaluation, content evaluation, data visualization and information architecture.

• Prepared sitemaps and wireframes.

• Created a high-fidelity prototype in AXURE.

Portfolio

Helloswaroopa.com

The portfolio includes information about myself, resume infographics, my work on the 2 volunteer projects

entirely executed using UX concepts and human-centered design. Presentation on the latest IDEO project -

http://www.slideshare.net/SwaroopaUdyavar

Courses

Human Centered Design

By IDEO + ACUMEN

User Experience: The Ultimate Guide to usability

By David Travis (in Udemy)

User Experience Design Fundamentals

By Joe Natoli (in Udemy)

Mastering Axure RP 7: UX Design Prototyping

By Radu Fotolescu (in Udemy)

User Experience Design bootcamp

By General Assembly

Skills & Expertise Tools Technical Skills

USABILITY TESTING OMNIGRAFFLE HTML5

USER RESEARCH AXURE CSS3

PERSONAS BALSAMIQ JavaScript

SITEMAPS ILLUSTRATOR CS6 Oracle 8i, 9i, 10g, 11g

CARDSORTING PHOTOSHOP CS6 PL/ SQL

USER FLOWS MS Office UNIX shell scripting

PROTOTYPING Visual Basic

CONTENT STRATEGY C, C++

INFOGRAPHICS

INTERACTION DESIGN

UI DESIGN

Community

Participant in the following meetup groups in Atlanta:

UNICORN INVASION, LadiesThatUXAtl, amUX, UX Book Club Atl, Atl Web Design Grp, IXDA

Education

Manipal Institute of Technology

Bachelor of Engineering, Electronics and Communication (1999 – 2003)

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