Customer Service Training
Resume:
DANIEL V. RIVAS
Saugus California 91350
Cell 661-***-****
E-mail **********@*****.***
EXPERIENCE:
Bobrick Washroom Equipment
North Hollywood, CA 91605
Warehouse Coordinator/Lead
Active member of both Warehouse and Truck Teams. In addition responsible for
scheduling freight pick-up (national and international) tact judgment to interface
with truck drivers, internal and external customers, and members of
management. Assigned to special projects, duties, or assignments work with
immediate supervisor in making work modules as needed. Freight Claims Analyst
for Bobrick Corporation
Ensuring cycle counts are performed according to procedures and
predetermined schedules
Coordinate counts with departments accountable for inventory and
perform actual counts as needed
Provide support to Warehouse Service team members by coordinating
stock locations and product movement within the main warehouse
Provide inventory training to individuals involved in inventory control
Training new personnel on work order transactions
Contact truck companies to resolve truck schedules and other related
issues
Observe and reinforce that all material handling equipment is safely and
proficiently operated by personnel and truck drivers during loading and
unloading of trucks
Assist with Will-Call, UPS, and Fed-Ex orders when necessary
Warehouse organization
Supervising in fixing and maintaining material flow issues
Manage excess and obsolete review for approval process
Process shipping orders
Work independently in a separate warehouse and keep accurate count of
overflow stock/part items
Coordinate with customer service on freight charges and weight
Create SLI’s and commercial invoices for international shipping
Maintaining records for international shipments and compliance
Set up drop off of containers and pick up for international freight
Assist international customer service with inventory shipments for
England/Australia
File claims and recovery for all Bobrick branches
Packaging /shipping via UPS- FED EX
Bobrick Washroom Equipment.
North Hollywood, CA 91350
2004 to present
2003 to 2004
Sr. Receiving Clerk
Responsible for the receiving of incoming materials, parts, assemblies, supplies
and equipment from vendors, freight companies and other sources.
Report and receive instructions from Purchasing Manager and Buyers
Received and unpack materials/supplies and routes to job location
Responsible for keeping Outlook program current
Work independently in other departments
Ensure incoming deliveries accurately reflect packing slips and purchase
orders (Bills of Materials)
Keep records on returns
Create productivity reports
Drive company vehicles to pick-up and deliver material to suppliers
Use material handling equipment including forklifts, electric stackers, pallet
jacks
Arrange for inspection of First Articles by Quality Control when required
Coordinate with Production and Engineering to ensure validity of BOM’s to
correctly reflect material usage
Bobrick Washroom Equipment
2004 to present
2003 to 2004
Shipping Clerk
Responsibility included but not limited to:
Order pulling for UPS
Stocking permanent locations
Every day cycle counting fast moving merchandise, making sure that
counts are accurate to meet customer’s orders
Loading and unloading intercompany trailers
Bobrick Washroom Equipment
2004 to present
1992 to 1997
Mirror Assembler
Responsibilities included but not limited to:
Cut stainless steel metal to specific size for mirrors backs and make
louvers for hangers
Operation of semi-automated welding equipment
Build mirrors according to diagrams
Training new assemblers
Assisted Manufacturing Engineering in transforming cells (lean
manufacturing)
Helped supervisor maintain 100% line efficiency to line standards with
yields meeting or exceeding 99%
Input finish goods on dock for shipping department inventory
California National Guard Reserve
Fort Irwin Ca.
2004 to 2005
Sergeant (Team Leader)
Activated in support of Operation Enduring Freedom November 14, 2004 to
November 04, 2005.
In charge of 4 lower enlisted soldiers making sure to keep them informed
of mission status and changes
Driving 2 , 5 ton and fifth wheel military trucks
Loading and unloading 24 foot trailers with tools, training aids, and food to
rotational units training in the Mojave desert
California National Guard Reserve
Gardena, Ca
2000 to 2006
Specialist
Responsibilities included but not limited to:
Assigning and keeping inventory of tools
Driving 2 ton truck
Honorable discharge in 2006
Mercury Distributor
1990 to 1991
Order Puller
Responsibilities included but not limited to:
Stock permanent and random locations for order pullers
Assist will-calls packed orders make sure the right freight went to the right
destination
Every day random Cycle Count products to meet or adjust Inventory
accuracy
Order pulling for UPS
United States Army
1987 to 1990
Heavy Anti-Armor Weapons Crewman
Responsibilities included but not limited to:
Served as a loader of special ammunition weapon; fired or drove the
vehicle, prepared ammunition
Served as an interpreter during Operation Just Cause (Panama)
Spent last six months of active duty as a publications clerk. Ordering field
manuals and training aids for a battalion size element
Honorable discharge in 1990
EDUCATION AND GENERAL EXPERIENCE:
High School graduate
Microsoft Office at College of the Canyons - Santa Clarita, CA
Fluent in MS Office, E-mail (Outlook), MS Word
Primary Leadership Course at Fort Lewis, WA
Bi-lingual in English and Spanish
Currently attending College of the Canyons, majoring in Business
Administration
Certificate of Achievement from Glendale Community College for APICS
Course in Scheduling and Planning, Execution and Control of Operations
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