Customer Service Sales
Resume:
APRIL DULONG
P.O. Box *****
Reno, Nevada *****
Email:*****.******@*****.***
EMPLOYMENT HISTORY
*/** - */** ****** Assistant II ~ Reno Police Department Internal
Affairs, City of Reno
Handled extremely confidential information. Processed and distributed
incoming complaints with professionalism and compassion. Created and
maintained case files in computer and hard copy. Maintained IA Pro
database and updated reports in Excel and Word. Arranged and prepared
for monthly board meeting. Scheduled and monitored case reviews.
Assisted mid-level management with reports, research and general
secretarial duties. Adhered to and explained Nevada Revised Statues and
Police Department General Orders.
6/06 - 2/08 Office Assistant II ~ Reno Police Department, City of
Reno
Processed worker's compensation claims and assisted employees with
questions regarding employee rights and benefits, updated the OSHA
logs, scheduled annual physical exams and maintained the results and
prepared various reports for management.
1/06 - 8/06 Office Coordinator ~ Cobalt Publishing/Enlace Spanish
Yellow Pages
Corporate representative at the local sales office. Duties included
proof reading contracts, implementing new policies and procedures,
contract training, human resources, preparing daily and weekly sales
reports, preparing and distributing meeting minutes and ordering office
supplies.
1/05 - 3/05 Loan Processor/Customer Service Representative ~ Fast
Payday Loans
Responsibilities included processing loan applications, disbursing
funds, posting payments, collections and sales.
7/01 - 9/01 Office Assistant ~ Manpower (temporary for Performance
Pipe)
2/00 - 12/00 Customer Service Office Assistant ~ Performance Pipe
Assisted customers with questions, order entry and maintained customer
files. Performed various secretarial duties for the customer service
manager.
10/98 - 2/00 Customer Service Representative II ~ Labor Ready
Office supervisor with responsibilities including interviewing and
dispatching workers, payroll, processing worker's compensation claims,
collections, direct sales, telemarketing, networking, invoicing and new
customer account set-up.
7/98 - 10/98 Teleservices Representative ~ Excel Communications
Assisted customers with questions and complaints including researching
account information and problem resolution within a call center.
8/96 - 6/98 Customer Service Representative ~ Sun Valley Foods
Duties included order entry, solving customer problems and complaints,
inside and outside sales and training new customer service
representatives.
EDUCATION
National University - Business Administration Major 1/91 - 5/94
University of Nevada, Reno - Business Administration Pre Major 8/05 -
12/07
COMPUTER SKILLS
Microsoft Word and Excel
Adapt quickly and easily to custom programs
Type 45 WPM
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