Customer Service Manager

CORY CARPENTER

480-***-**** *** E. Ray Rd., Gilbert, AZ 85296

***************@*****.***

QUALIFICATIONS & SKILLS

. Excellent verbal and written communication skills

. Very organized and able to meet and manage deadlines and quotas

. Tri-lingual: English, Portuguese, Spanish

. Experience in and solid understanding of Business Finance and Accounting

. Excellent leadership, training, management, and customer service skills

. Experience with vendors and vendor Accounts

. Proficiency in Microsoft Word, Excel, Outlook, Publisher, Power Point,

and Project

. Experience with web design, newsletters, and business emails

. Experience with professional documents, legal procedures, and software

EDUCATION

Mesa Community College & Chandler-Gilbert Community College

. Projected date of associates degree in business management

December 2011

. Courses: business management, general business, Economics, English,

Spanish, Mathematics

PROFESIONAL EXPERIENCE

Canyon State Auto Glass

Chandler, AZ

2010 - Present

. Office Manager. Implemented policies and procedures. Communicated

with clients and customers and provided excellent customer service.

. Worked in Quick Books Pro to maintain and review company information

and increase profitability.

. Created emails and other marketing documents

Arivaca Boys Ranch

Arivaca, AZ 2009-2010

. Worked closely with troubled teens in order to teach them

communication and living skills, ensure their safety, and improve

their lives.

Greenwood Interiors

Tempe,

AZ 2006-2009

. Worked extensively in Microsoft Office programs

. Provided administrative and accounting support to regional manager,

project managers and superintendents throughout the life of hundreds

of projects.

. Worked often and extensively with vendors and vendor Accounts

. Successfully collected over $800,000 on past due accounts, including

several year old deposits.

. Worked with checks, deposits, credit card and other areas of

accounting

. Trained project coordinators, project managers, and administrative

staff

. Implemented policies and procedures for staff and projects

. Worked in project management & accounting databases including

Timberline and Star Project

VIP Homes

Mesa, AZ 2005-2006

. Worked as accounting assistant and administrative assistant

communicating often with vendors and customers to ensure satisfaction,

including cases regarding sensitive warranty issues

Safeway Corporation

Tempe,

AZ 2001-2002

. Processed inbound and outbound calls with customers providing

excellent customer service skills and assisting customers with

accounts, information, and feedback

ACHIEVMENTS

. Awarded the Eagle Scout Rank by the Boy Scouts of America

. Published Author, Political Volunteer

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