Customer Service Management
Resume:
CONSTAMEKA WILSON
P O Box **** . Cleveland, MS 38732
e-mail: ***********@*****.***
OBJECTIVE
Project Management/Computer Operator/PC Technician
Technical or project support opportunity in the IT industry that will
enable me to contribute to the growth and success of the organization.
SKILL SETS
. Dell Client Softskills Certified Through DMS.
. Laptop & Desktop Repair (replacing hardware components)
. Ghost Imaging
. Nucor steel truss certified
. Experienced in PC setup and installation, as well as various
peripherals.
. Database and Information Management: examples include processing data
(Input), structuring data to easily be accessed (forms, reports,
queries, tables)
. Database Design: examples include grouping fields, developing
relationships between tables, application used in example Microsoft
Access
. Languages: C++, Visual Basics, Java, HTML. examples: used for web
designs or layouts and client forms
. Operating Systems: Unix, Windows XP/2000/ME,
. Experienced in system-operations training and collections.
. Familiar and experienced with hardware components from different
manufactures (IBM, Hewlett Packard, Dell, etc.
. Trained and experienced in customer service and business and project
management.
EDUCATION
University of Phoenix, Memphis, TN 2005-2006
Major: MBA in Business and Technology Management
Courses included Ethics, Human Relations and Organizational Behavior,
Project
Management, Operations Management, and Technology Transfer in a
Global Environment
Delta State University, Cleveland, MS 1999-2004
Major: BBA in Computer Information Systems
Courses included Business Management, Operations Management,
Statistics, and Information Management
Professional Experience
Emdeon (WebMD), Memphis, TN April 2008 - Present
Computer Operator II
> Monitor and maintain data processing for pharmacy transactions while
providing remote system support to our pharmacy payers throughout the
50 United States. Also identifying and documenting system failures
and processing issues according to company protocol. Assist in
performing routine maintenance on computer hardware (i.e. clean tape
drives, change printer ribbons and toner) to maintain operating
efficiency. Perform accurate reboots at scheduled time frames, or
whenever requested by Systems Management.
Dell PC Refresh, Field - Multiple Locations Aug,
2007 - Dec. 2007
PC Technician
> On this contract I serve as a Field PC Technician for TekSystems for
the Army Core of Engineers. I travel to different Army Core of
Engineers sites and replace Dell Desktop and laptop units for their
employees. I prepare the installation by pre-staging the new
equipment with applications need from the user through the net app
server; I also collect legacy information, and assign new asset tags
to new equipment before connecting different peripherals and migrating
data. The method I use to migrate data is through cross over cable or
either through brick manually. I also communicated and troubleshoot
with the customer to make sure the installation is to their
satisfaction. I make sure printers are mapped, pst files are there,
email is performing correctly (able to send and receive), internet is
functioning, from a net server
Dollar General Warehouse, Indianola, MS March 2006 -
Aug. 2007
Leadership Training for WMS Supervisor
> Responsible for effective relationships with all departments in the
warehouse - receiving, shipping, inventory, and warehouse management
systems (WMS). Responsible for identifying and resolving issues in
various functional areas; breakdown, put away, replenishment, QC,
staging, loading, and shipping. Responsible for close relationship
with inventory. Helping to assist them with inventory tracking and
implementing inventory control. Also, Responsible for all technical
equipment including but not limited to RF scans, printers, inventory
reporting devices, and etc. Responsible for generating reports need
for day to day operations. Also monitoring and maintaining SKUs and
locations in WMS to support efficient warehouse processing and
maximize ROI. Also responsible for the implementation of new hardware
and software and accountable for all company related technology (IT)
issues.
Hewlett Packard, Milwaukee, WI June 2005- Jan.
2006
Account Sales Rep (Part-Time)
> Responsible for engaging customers in Hewlett Packard Products. I
provide customers with HP product knowledge and information on product
features, while knowing related items to sell the whole experience.
Duties include greeting customers, recommending products, qualifying,
and closing with over exceeding the customer's expectations. Also,
responsible for maintaining merchandising for HP products by ensuring
that all products are demo ready and all POP materials are displayed.
Northwest Mutual, Milwaukee, WI June 2005- Jan.
2006
Project Assistant (Temporary)
> Duties include working with multiple systems including NetXPro,
Envestnet and Access. Also, analyzing new account paperwork for
completeness and accuracy while using critical thinking and problem
resolution skills to determine if/how to acquire the needed
information. Also, communicating effectively with our Field Reps to
get accounts approved in a timely manner. Responsible for the
approval, tracking and compensation set-up for new accounts. Other
duties include account monitoring, filing, inputting data on
spreadsheet for trades made outside Envestnet, negative account
racking/notifications, ineligible security reporting/tracking, drift
monitoring, other monitoring activities.
New Pleasant Valley, Cleveland, MS
Feb. 2004- June 2005
Executive Assistant
> Responsible for managing all business affairs of the church in direct
liaison with the Pastor. Also for using graphic design skills to
create web sites, flyers, programs, ad bulletins for church events and
other charitable functions. Responsible for creating budgets and
raising funds necessary for the church non-profit organization and
other church events. Overseer of all banking transactions with
maintenance of accurate and up-to-date computer records of all
financial transactions. Handle accounts payable and responsible for
making sure they are paid in a timely manner. Oversee the preparation
of all tax filings for the church and make sure all IRS and
governmental obligations are met.
Solectron, Memphis, TN March 2003 - Nov. 2004
Computer Technician
> Responsible for evaluating and performing quality inspections on
software and hardware for different manufactures (IBM and Hewlett
Packard). I performed different test to diagnose problem customer
complained of. After problem was found, I conduct configuration and
troubleshooting functions to decide what hardware component to
replace. I disassembled the laptop with a handheld screwdriver and
other PC tools. Sometimes the repair simply called for updating
software. For example, I would re-image software by deleting old and
replacing with new. One of the most common software's used was
Windows XP.
References Available Upon Request
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