Project Manager Quality Assurance
Resume:
Susie Kim Page *
SUSIE KIM
San Jose, CA
310-***-**** • *****.*****@*****.***
SUMMARY
Senior Business Analyst with proven skills to deliver successful projects with high levels of quality during software
development. Proactive, results oriented professional with extensive industry wide experience. Expertise in
requirements gathering, use case driven analysis and design using UML with RUP and Agile methodologies.
CORE SKILLS
• Strong background in business process design, analysis, and improvement
• Experience in delivery across all phases of software development lifecycle
• Excellent written, verbal and presentation skills for business and technical audiences
• Quality assurance with hands on experience in Functional Testing and UAT
• Management of program delivery
• Methodologies: Rational Unified Process, Agile software development, SDLC
• Functional Design: UML, Use cases, storyboarding, mock ups, screen flows, functional spec documentation
• Technical Design: Use case diagrams, sequence diagrams, interaction, state charts, activity diagrams
EXPERIENCE
Cisco July, 2010 – September, 2010
Senior Business Analyst / Consultant, Quad/IWE
• Project Lead in effort to convert all internal document management systems to one central repository and integrate
into the company’s internal Quad equivalent, IWE.
• Created business requirements and use cases
• Liaison between Engineering and Product Team
DPS Health October, 2009 July, 2010
Senior Business Analyst/Consultant, Roche Be Well Program Clinical System
• Managed product delivery for system content in a Type 2 Diabetes prevention application.
• Created analysis and design deliverables in an agile development environment using sprint cycles and off shore
development teams
Created business requirements and use cases
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• Conducted user reviews for content development and issues
Functional and user acceptance testing
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Universal Music Group November, 2007 October,
2009
Senior Business Analyst/Consultant, R2 System
Led newly formed analysis team to use UML and use cases in requirement deliverables for UMG’s
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repertoire management system, used by Label Copy for product distribution.
Created use case specifications that are used for development, testing, and user acceptance for the
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system. Implemented the standard for use case development for the project.
Created business requirements for new functionality and system enhancements.
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Susie Kim Page 2
Pfizer Health Solutions February, 2004 October,
2007
Senior Business Analyst/Consultant, Disease Management System
• Project Lead for internationalization of the Clinical System Platform enabling translation and customization of
the system to a foreign client specific environment.
Liaison between Product, Clinical, and Development teams to capture and implement enhancements for
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the business.
Business requirements, analysis, design, functional specifications (activity diagrams, use cases, screen
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designs, sequence diagrams, system flows).
Led reviews for design approval with Product/Clinical and implementation walk throughs with
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Development/QA.
Toyota Motor Sales, Inc, USA January, 2000 – February,
2004
Senior Systems Analyst/Consultant, Vehicle Warranty System
• Facilitated requirements gathering and managed stakeholder expectations to re engineer Toyota’s vehicle order
process and implement new functionality for the vehicle warranty system.
Created business process models and translated requirements into functional specifications ( activity
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diagrams, use cases, screen designs, sequence diagrams, system flows ) using RUP, UML and the Rational Suite
of products.
Created technical design specifications.
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• Collaborated with development during the build phase and QA during testing.
Trust Company of the West August, 1997 – December,
1999
QA Manager/Consultant, Mortgage Backed Securities
• Managed Quality Assurance effort for the delivery of TCW’s custom portfolio management system which
included conversion of an existing system to a more robust platform as well as feature enhancements. This effort
included:
o QA of design documentation
o Development of Test Plans
o Execution of Test Plans during System, Integration, and User Testing
o Management of QA Team
Created design documentation during the elaboration phase.
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Designed and implemented process for change requests using Rational Suite to track system defects,
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issues, and enhancements.
Utilized RUP, UML and Rational Suite to develop project artifacts.
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Paramount Pictures February, 1996 – August,
1997
Business Systems Analyst, TV Distribution Systems
• Primary Liaison between the business units and development to support the projection of availability windows in
Domestic TV markets.
• Led effort to deliver Paramount’s Product Rights and Distribution System by working with end users and
development team to:
Susie Kim Page 3
Gather Business Requirements
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Develop Functional Specifications
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Design Front End and Database
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Develop Test Plans for System and Integration testing
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Deploy Phased Deliverables
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Perform User Acceptance and Training with Business Users
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CDB InfoTek May, 1995 – February, 1996
Project Manager, Enterprise Projects
• Set up Standards and Procedures for development of new projects.
Created Change Management Process for new development, enhancements, and defect tracking.
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Managed Project Schedules and allocated technical resources
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Accenture March, 1992 – May, 1995
Developer/Analyst, Technical Consulting
• Developed and designed Capital Group’s Pricing System, used for pricing various assets for managed accounts.
• Lead Developer, QA, and Production Support for interfaces between the order processing systems used by
Capital Group’s Asset Management System.
EDUCATION
University of California, Irvine B.S., Information and Computer Science
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