Customer Service Administrative Assistant

Dawn M. Seidl

( **** Sharkey Road, Apt. *** ( Clearwater, FL 33765 ( (813) 748-

**** ( ********@*******.***

Successful, experienced professional seeking long-term employment with an

established organization

SUMMARY OF QUALIFICATIONS

> Consistently promoted as result of dedication, team skills,

organizational skills and work ethic

> Expert level experience in multiple software programs,

platforms, hardware, and networks

> Strong troubleshooting and problem-solving skills

> Detail oriented and able to handle multiple tasks simultaneously

> Outstanding customer service skills and client relations

EMPLOYMENT HISTORY

ABA Solutions, Inc.

(November 2009 - PRESENT)

Behavior Assistant

. Supervise and assist in the implementation of behavioral analysis

services plans

. One-on-one behavior services for clients with developmental

disabilities across multiple environments

. Data collection development and maintenance

North Dunedin Baptist Church

(January 2006 - October 2009)

Children's Director & Communications Administrator

. Develop, manage, promote, and administer all programs for children's

ministry (Infants - 5th Grade)

. Coordinate and develop teachers and volunteers for weekly, monthly,

and annual programs

. Develop and monitor yearly budgets for children's ministry

. Responsible for internal and external communications for the church

including newsletters, flyers, brochures, website updates,

presentations, etc.

. Generate monthly reports, newsletters, and presentations for families

and leadership board

. Assist in building plans for future Children's Wing (including design,

development, etc.)

Skycrest Baptist Church

(May 2005 - January 2006)

Summer Camp Counselor & Administrative Assistant

. Develop and maintain computer and software inventory

. Perform multiple administrative tasks for staff members

. Assist in organizing daily programs and outreaches for Summer Camp

. Supervise school age children (Kindergarten through 5th Grade)

. Develop weekly educational, recreational, and visual art lessons

Humana, Inc., Tampa, FL

(1998 - 2004)

Network Installations Analyst

. Responsible for installation of hardware, software, network and other

equipment

. Diagnose and correct break/fix and network issues on a timely basis

. First and second level Help Desk support for in-house and remote users

. Support management of PC and server installation for major projects

. Security Coordinator for entire Market Office and Remote Office

locations

. Responsible for new employee orientation for IT Department

. Create and maintain databases for inventory control and maintenance

Dawn M. Seidl

(Continued)

Humana, Inc., Green Bay, WI

(1996 - 1998)

Customer Systems Support Specialist

. First level customer support; Managed 30-50 calls per day

. Severity Level 1 problem coordination and correction

. Troubleshoot and evaluate problems to determine problem resolution

. Compiled Help Desk Manual; Coordinated and trained new employees

. Analyzed monthly reports and sent out detailed monthly summary to

senior management

Humana, Inc., Green Bay, WI

(1994 - 1996)

Executive Secretary

. Administrative support for MIS Director and 12 Managers along with all

department associates

. Handled confidential information such as salary information, benefits,

compensation, etc.

. Responsible for training new associates and coordination of security

requests

. Responsible for all move coordination within department for over 300

associates

EDUCATION

University of Wisconsin - Stevens Point, Stevens Point, WI

Bachelor of Arts Degree

Major: Theatre Arts

Minor: Business & Communications

CERTIFICATIONS & PROFESSIONAL TRAINING

> State of FL Behavior Assistant; CPR; AIDS/HIV

> Dell Certified Technician

> Expert level usage/training in MS Office products (i.e. Excel,

Word, PowerPoint, Access, Publisher, Visio)

> Novell 5.11 Administration Certificate of Completion

> Windows 2000 Certificate - Network & Operating Systems

Essentials

COMPUTER SKILLS

Platforms & Tools:

Windows XP, Windows 2000, Windows NT, Windows 95/98, OS/2, OS/2 Warp,

Windows 3.11 Novell 5.11 & 4.11, Lotus Notes, Lotus Smart Suites,

Microsoft Office (XP, 2003, and earlier), Microsoft Outlook, MS Project,

Microsoft Fax, Visio, RightFax 6.0 & 7.2, Rumba 2000 & 95, Remedy,

McAfee Anti-Virus, Norton Anti-Virus, PolyPM, PC Anywhere, Dial-up

Networking, Norton Ghost 6.0 & 7.0, MS DOS, MS SQL Server 7.0, Adobe

Acrobat Pro, Adobe Pagemaker; Adobe Contribute, PhotoShop, InDesign,

PrintShop Pro Deluxe & Premiere, Dreamweaver, Media Shout, Servant

Keeper

Technical Support:

Hardware assembly and installation; Hardware troubleshooting; Evaluate

new hardware/software; Install network hardware/software; TCP/IP

configuration; System upgrades; Remote control management; Network

client configuration; Hub/Patch panel cabling; Hardware/Software

documentation; Mainframe support; Laptop configuration and deployment;

Printer support (mainframe and network)

Contact this candidate