Customer Service Administrative Assistant

LEA N. MEREGILLANO

Milpitas, CA ***** • 408-***-**** • **************@*********.***

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OBJECTIVE: Member Associate

SKILL SUMMARY:

• Over eight years of data entry experience

• Exceptional customer service

• Commended for dedicated work ethic and awarded by steady promotion and training in all aspects of

Specimen Processing.

• Proficient in Microsoft Suite, office machines and ten keys, type 60 wpm.

• Knowledgeable in Quick Book and Peachtree.

EMPLOYMENT HISTORY:

QUEST DIAGNOSTICS, San Jose, CA 2007 – 2010

Materials Management Coordinator

• Monitored and managed open orders and backorders.

• Managed the New Item Request and New Vendor Request process.

• Trained users on the appropriate usage of stock clerk and Staple link.

• Coordinated with warehouse to provide for timely and accurate delivery of materials to appropriate

locations.

• Monitored and assisted in improving supply cost through active participation and review of lab and client

utilization.

• Assisted the Material Management staff in data collection and report preparation as needed.

• Performed other duties such as purchase office, warehouse, and patient service lab supplies, order entry,

data entry, record keeping and filing system and managed standing orders, capital expenditures, service

repair contracts.

QUEST DIAGNOSTICS, San Jose, CA 2002 – 2007

Specimen Processing Tech III

• Reviewed production of 30 data entry operators.

• Utilized the laboratory computer system to order and receive specimens and to modify incorrect orders

entered by the key operators.

• Assigned and balanced workflow for data entry operator, assisting the lead, and supervised the weekend

group when schedule.

UC COMPONENTS, Morgan Hill, CA 1999 – 2001

Administrative Assistant

• Collected sales order for excel spreadsheets and prepared daily sales financial report.

• Provided excellent customer service: took orders through fax, telephone, and the Internet.

• Informed customers by email and phone of information such as unit price shipping or deliver dates,

anticipated delay, and additional information as needed.

NATSTEEL ELECTRONICS, Morgan Hill, CA 1998 -1999

Administrative Assistant

• Entered all purchase orders from the buyers into the BAAN software.

• Created reports of discrepancies and past dues for buyers.

• Processed and prepared purchase orders obtaining specifications by getting supervisor approval and mailing

orders to vendors for pricing and quotes.

• Coordinated with sales, vendors and warehouse personnel to expedite orders, and distribution.

EDUCATION:

Accounting, De Anza College, Cupertino, CA

High School Diploma; Milpitas High School, Milpitas, CA

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