Customer Service Medical Assistant

Melissa Lara

***** ******** ****** *****

Apt ***3 Houston, TX 77073

Home: 713-***-****

Email:**********@*****.***

OBJECTIVE: To find a challenging career in the medical field with an

opportunity to utilize

my skill as an Customer Service Representive and provides and opportunity

for

advancement.

Experience: 709-Present Preferred Home Care (Houston, Tx)

Customer Service Representive

. Coordinating referrals with case manger, making sure patients' receive

their equipment in a timely manner.

. Verifying benefits and obtaining authorization

. Making sure I have all the correct documentation to see if the

patients qualify for the dme equipment.

. Scheduling cpap clinics in house or out the field for the Respiratory

Therapist.

. Dispatching all cpap clinics

. Answering all incoming calls and assisting patients with any problems

or concerns.

EXPERIENCE: 1/07-2/09 Caremax Medical Resources Houston, TX

Dme Supplies Customer Service Representative

. Called Patients went over there monthly supply order.

. Worked on reports given by mangers.

. Verified benefits and obtained authorization for increase in supplies.

. Generated T-19 and faxed to the physicians office.

. Answered incoming calls.

EXPERIENCE: 6/05-12/06 Texas Children's Hospital (Home Health)-Pro Staff

Agency Houston, TX

Inventory Control Coordinator/ Billing Clerk

. Perform supply inventory control and maintenance

. Order and coordinates delivery of patient supplies and equipment

consistent with needs of the organization.

. Maintains an accurate and timely inventory, plus preventative

maintenance records of all durable medical

equipment.

. Reconciles process returned equipment against inventory maintaining

appropriate levels for distribution.

. Verified vendor charges for durable medical equipment.

. Participates in Performance Improvement Programs

. In-House Billing for Durable Medical Equipment for an organization

called American Home Patient.

.

11/04-2/05 Texas Children's Hospital- Pro Staff Houston, TX

Department Secretary/OT-PT Coordinator

. Answers calls in a professional matter.

. Ensures outpatients are scheduled in an accurate and timely matter.

. Ensure visits are correctly authorized for payment prior to patient

arrival in the Physical Medicine

and Rehabilitation Department .

. Serve as a Liaison between patients, families, and therapists to

support delivery of best possible

patient care.

04/02-11/04 Bayshore Pediatrics Houston, TX

Medical Assistant

. Performed Clinical Duties includes: screening patients, obtaining

histories, vital signs, chart documentation, and schedule

appointments.

. Data entry for patient HB's 92 and HIFFA Claims

. Develop Excellent Customer Services

. General offices duties

2/02-3/02 Gendi's Pediatrics Houston, TX

Medical Assistant- Externship

. Performed routine procedures to determine a record of patient

histories and complaints.

. Answered phones

. Scheduled appointments

. Data Entry

. Developed Excellence in Sales training course.

Education Year 2002 Texas School of Business

Friendswood, TX

Medical Assistant- Certificate

Year 2001 Parkview High School Houston, TX

General Studies- Diploma

Skills and Knowledge

Vitals Signs, Infections (Intradermal, Intramuscular, Subcutaneous),

Venipuncture (syringes, butterfly, vaccinations), finger sticks EKG,

pregnancy test, blood typing, specimen and culture, urinalysis

(Chemical, physical and microscopic (, first aid and CPR certified,

Microsoft Word, Microsoft Outlook,

Microsoft Power Point, IDX, Microsoft Excel, 3M Coding, Microsoft Office,

Careterm.

Reference Available Upon Request

. .

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