Customer Service Representative

Sandra Ortman

* ******** **.

New Kensington, PA 15068

724-***-**** 724-***-****

OBJECTIVE: To obtain employment in a challenging field.

EXPERIENCE

Cashier 2010-Present

Staples - New Kensington, PA

. Front End Cashier

. Sales, Returns, Promotions, Stocking Shelves

Customer Service Representative - Telecommuting 2009-

Present

Alpine Access - Denver, CO

. Business to business outsource firm

. Customer service calls from companies

. Enter orders into system

. Reconcile discrepancies

A/R Management - Collector - Telecommuting 2009-

2009

Cash Flow Enhancement Group - Allison Park, PA

Project

. Business to business A/R outsource firm

. Collection calls to businesses

. Strong verbal communication, customer service skills

. A/R, A/P, and Purchasing skills used

. Part-time position

Payroll Coordinator 2003-

2008

One to One Demonstrations - Pittsburgh, PA

. Created payroll for over 700 part time employees in 4 states with ADP

. Created employee multi-state and federal tax structures

. Produced month-end, quarterly, and annual reports

. Performed all payroll duties

Account Support Representative 2002-

2003

Giant Eagle - Pittsburgh, PA - 412-***-****

. Performed secretarial and accounting duties for Retail Promotions

Department

. Coordinated invoice, payroll, and miscellaneous office duties

Customer Service Representative 2000-

2001

JC Penney - Cheswick, PA - 724-***-****

. Took catalog orders over phone

. Keyed data into the computer

. Assisted customers in making accurate decisions

Externship 2001-2001

Newport Business Institute - Lower Burrell, PA

. Up-dated and re-organized the student library

. Performed open house and Value City presentations

. Helped in the administration office at Oakbridge Academy of Arts

. Assisted the instructor in the Excel and Access classrooms

Bookkeeper 1998-2000

Miller Safety and First Aid Products, Pittsburgh, PA

. Handled all phases of bookkeeping through month-end closing

. Worked directly with owners to trial balance records

. Assisted in a smooth transition of accounting books between company

ownership

Office Clerk 1996-

1998

Co-Packing, Ltd. (Out of business), New Kensington, PA

. Handled payroll through ADP

. Managed accounts receivable and payable, reconciled bank statements,

answered phone

. Assisted in designing product code list system

. Purchased manufacturing line supplies

Senior Accounts Receivable Clerk 1993-

1996

Steel City Products - McKeesport, PA

. Handled all phases of accounts receivable through month-end closing

. Worked with Controller and Accountant in closing of all accounting

departments at month-end

. Created computerized vendor statements

EDUCATION

LaRoche College 2001-2005

Pittsburgh, Pennsylvania

Bachelor's Degree

Major: Business Management and Administration

Newport Business Institute 2000-

2001

Lower Burrell, Pennsylvania

Associates Degree

Major: Accounting

Westmoreland Community College 2010-2010

New Kensington, Pennsylvania

Quickbooks

SKILLS AND ABILITIES

Quickbooks Pro

. Piloted Computerized Accounting II, Quickbooks Pro, for Newport

Business Institute

. Updated skills by taking Quickbooks 2009

Peachtree Accounting

. Successfully completed computerized accounting training in Peachtree,

for Newport Business Institute

CERTIFICATIONS AND LICENSES

LaRoche College

. Magna Cum Laude - Graduated with high honors

Newport Business Institute

. Dean's List - Consistently achieved Dean's List each semester

. Honor Award for BA/Accounting - Received individualized honor for the

student with the highest accounting grade

. Alpha Beta Kappa National Honor Sorority - Maintained at least a 3.5

GPA and have not missed more than three class days

. Certified Keyboarding - Certified at 70 w.p.m.

. Certified Data Entry - Successfully obtained for speed and accuracy

skills

. Certified Microsoft Office - Achieved high academic status in Excel,

Access, Word, and Windows

REFERENCES: Available Upon Request

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