Customer Service Manager

E rnesto Armenta

**** ******* ****** ***********, ** 93305 661-***-**** e ****.*******@*****.***

Objective

To obtain a stable position in which I can be challenged to reach my full potential and allow for

p rofessional growth.

Key Skills

Computer knowledge Type (45 wpm) Inventory Control

Forklift Certification Passport Safety Route Driver

MS Word & Excel Certification Warehouse S/H

Bilingual / Read & Write Management &

Accounting

Telephone etiquette

E mployer Summary

(Temp Serv Bakersfield, CA) Yard Manager, 01/10 to 07/10

( H & H Roofing Supply ) Process orders in a timely and accurately load materials in a organized

and safe way to be delivered, inventory control, receiving and accurately checking materials

being accepted, maintaining a safe and clean work area to maximize space, cust serv

E wing i r r igation (Bakersfield, CA) Customer Service, 12/08 to 11/09

Customer service via phone and in person, inventory control, answer customer inquir ies,

p roblem solving and providing detailed information on products, operate cash register and

follow-up on customers’ orders.

Kern tu rf supply (Bakersfield, CA) Counter Sales Manager, 01/05 to 12/08

Performed various duties in management, which included customer service, inventory control,

daily accounting, daily deposit, job assignments, order processing, general office duties, and

supervising employees, generated repeat business through great customer service and client

follow-up, daily closed store and secured building.

Education & Certifications

M.A.O.F. Certificate –

Office Clerk 2003

North High School Bakersfield, CA

D iploma 2000

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