Maintenance Software
Resume:
MICHAEL BEAZLIE
********@**.**.***
Cary, NC 27511
Skills: Systems Administration, Desktop Support, Application Scripting and
Integration, PC Hardware maintenance and repair, Software installation,
maintenance and troubleshooting.
Professional History:
Autonomic Resources
Wake County Public Schools
Instructional Support Technician
(July 2008 - November 2009)
Daily response to various desktop PC, network and IP printing problems
at two area high schools utilizing HEAT call tracking software on Windows
XP, Novell Netware Client, MS Office 2007 and Symantec Anti-virus software.
Imaging of computers using PowerQuest Deploy and Symantec Ghost imaging
software.
Occasional Windows data recovery utilizing personal external drive
running Linux (Ubuntu 9.10)
Kelly IT Resources
Mobile Technology Support Analyst
Duke University Law School
(August 2006)
Technical assistance for incoming international and American students
during orientation workshops installing Novell Network Client and Novell
Groupwise client,
Duke Health Technology Solutions.
(May 2006 - June 2006)
Imaging and setup of approximately 1000 Patient Information Network
workstations. Timely reinstallation of ImageCast software on failed
imaging server. Assistance with deployment of workstations in Duke Hospital
Emergency Department.
Northrop Grumman
US Postal Service
Second Tier Technical Support
(July 2005 - April 2006)
Telephone support and remote maintenance of the USPS ACE workstation
platform, consisting of Microsoft Windows XP, Internet Explorer, Office,
Outlook, Symantec AntiVirus, Active Directory maintenance and support of
various Postal developed National Apps.
4Front Systems
Wake County Public Schools
Technology Support Representative
(October 2002 - January 2005)
Daily response to desktop PC and/or network problems. Imaging of
computers using PowerQuest Deploy.
Implementation of Tracking utilities for Logins, Printing, and a
detailed LAN Inventory.
Duke Center for Demographic Studies
Computer Technologist
(July - September 2002)
Installation and maintenance of Windows 2000 workstations, including
installation of Microsoft Office XP, Microsoft Project, SAS, and various
other utilities.
Occasional Linux Administration tasks
TRW/BDM International/Analysts International/PRC Logicon
US Postal Service Contract - LAN Project Leader
(April 1996 - October 2001)
Implementation of national deployment of CA ARCserveIT products using
WISE scripting utility, and third level support and project management of
all ARCserve products for NetWare, Windows NT and 2000.
Administration of Novell NetWare file servers running the production
environment for Postal Gold Tape server national deployment.
Disaster recovery of main production file server and several migrations
to new hardware from existing production file servers.
Creation and testing of process and documentation for national
implementation of Hewlett Packard JetDirect and Downloader software as
related to NetWare printing.
Hardware Configuration and setup of Digital file servers.
NetWare installation of Postal test and production servers.
Setup and maintenance of the FCSC CDROM server including file
maintenance
and application script programming using Mcafee Nettools DCL language.
Adaptation and distribution of Eicon Access for Windows version 3.21a.
Creating and verifying documented procedures for hardware and NetWare
installation to Postal standard.
Certifications
Novell CNE
Novell Master CNE
Novell CNE 5
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