Customer Service Sales

Location:

Posted:

September 15, 2010

Alison K. Laquidara

Somerville, MA 02144

Email: ***********@*****.***

Education:

Springfield College, Springfield, Massachusetts

Bachelor of Science in Rehabilitation and Disabilities Studies, May 2008

Experience:

CVS Pharmacy

Pharmacy Technician, Marstons Mills, MA May 2010 -

Present

. Manage all stations of the pharmacy including drop off, production,

inventory, pick up

. Provide the best customer service possible

. Assist the pharmacist with daily tasks

American College Headquarters

Executive Assistant, Yarmouth Port, Massachusetts May 2009 -

May 2010

. Assisted college bound high school students and their families through

the college process

. Managed phone calls, collected data, built reports for clients, and

completed financial aid forms

. Performed all tasks necessary to run a small business

Steamship Authority

Ticket Sales, Woods Hole, Massachusetts Summer 2006

and 2007

. Met needs of highly diverse customers in a resort setting

. Managed high-volume ticket sales

. Balanced customer needs, phone reservations, and daily paperwork

Heritage Assisted Living

Waitress, Falmouth, Massachusetts Summer 2005

. Worked to make elderly residents comfortable in an assisted living

facility

. Gained experience communicating with residents and helped them with

food orders

. Helped newer residents transition to an assisted living environment

. Used mealtime as an opportunity to expand socialization of residents

Skills:

. Proficiency with Microsoft Word, Excel, and PowerPoint (on both

Windows and Mac platforms)