Customer Sales

Andrew Grimes

*** *** ********

Phoenix, AZ *****

602-***-****

*******@*****.***

EXPERIENCE:

American Express 1/10 to current

Customer Care Professional

. Work in a fast paced, structured call center environment

. Deliver extraordinary customer care by responding to questions

concerning customer accounts

. Grow and nurture customer relationships on each and every call that

result in measurable merchant value

. Maintain acceptable performance standards, including effectiveness,

efficiency and quality

LeaderStat 12/08

to 12/09

Regional Recruiter

. Coordinate the full-life-cycle hiring process: sourcing, screening,

interviewing, credentialing, wage and salary negotiation

. Specialize in management level nursing positions

. Candidates sourced through cold calls, networking and job

advertisements

Glotel

3/08 to 10/08

Technical Recruiter

. Proactively recruit candidates for various contract and permanent IT

positions

. Source candidates via internet, advertising, phone calls and

networking

. Post job advertisements on job boards, numerous free sites and trade

specific web sites

. Work with 3 Regional Sales Representatives to coordinate contractor

placement

Hacienda HealthCare 9/06 to 2/08

Senior Recruiter

. Responsible and accountable for the recruiting activities of Hacienda

HealthCare

. Managed advertising and marketing for recruitment of personnel

. Coordinated employment pre-screening and background checks

. Compile staffing reports for upper management and develop marketing

strategy for recruiting

EDUCATION:

University of Phoenix, Phoenix, AZ Dec

1999

BS Information Systems

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