Customer Service Marketing

Rolando C. Sucgang Jr.

*** ********* **. ~ Virginia Beach, VA 23462

Home: 757-***-****

Cell: 757-***-**** ********@*****.***

* **** **********

BCF Brand Communications, Virginia Beach, VA, 23462

September 2008 - December 2008

Account Service Intern

Assisted Account Service Department in day-to-day management of several

clients.

Attended monthly client and staff meetings to remain aware of current

company events.

Key clients include Virginia Beach Tourism, Virginia Tourism, Wintergreen

Resort, Gatlinburg Department of Tourism, Fredericksburg Department of

Tourism, Virginia Aquarium, and Art of Glass 2.

Key accomplishments included:

Performed various research projects which aided in the creation of various

concept ideas and presentations.

Provided statistical analysis of key economic indicators for Virginia Beach

Advertising Advisory Committee and Gatlinburg, TN through PowerPoint

presentations.

Online research of competitive tourism destinations, recorded in either

Excel or PowerPoint, for brand development for the Virginia Beach Meetings

& Conventions campaign.

Developed a research presentation on Hispanic Marketing and presented it to

key agency staff including senior level department heads.

Researched information about the Iditarod Trail Sled Race to determine how

we could create a new ad campaign for the Discovery Channel.

Identified possible events in other regions that we could attend to promote

Virginia Beach.

Met with staff members to discuss unique ways to increase Virginia Beach's

exposure in other regions.

Website maintenance of vbfun.com, official tourism site for the City of

Virginia Beach.

Interviewed members of the media and creative departments to better

understand the inner workings of an advertising agency.

Created copies of reports or documents and made deliveries whenever it was

requested.

Lindt Chocolate, Lynnhaven Mall, Virginia Beach, VA, 23452

November 2008 - July 2009

Shift Supervisor

Gained essential customer service experience during my employment.

Interacted with customers to provide a pleasant shopping experience while

in the store.

Informed customers of the current and upcoming promotions to provide better

value for them.

Provided customers with detailed information about each of our products and

offered suggestions for other products that they may be interested in to

add on to the sale.

Assisted customers with any purchases, questions, concerns, or issues they

may have had.

Listened to customers' suggestions and concerns and provided them with the

best possible solution.

Generated and encouraged repeat business by offering customers to sign up

for our Chocolate Connoisseurs Club, which provided customers with rewards

the more they purchase from our store.

Performed daily maintenance on the store including cleaning and restocking

items.

Responsible for all of the opening and closing procedures during my shift.

2 Skills

Typing: 45-50 WPM

10 Key: ~6000 KPH

Microsoft Program Knowledge: Microsoft Word, PowerPoint, Excel (2003 and

2007 versions for all). Some experience with Outlook. Microsoft Windows

XP.

3

4 Education

Old Dominion University, Norfolk, VA

Bachelor of Science in Business Administration - Marketing, Management

Minor

2004-2008

Summa cum laude with 3.88 G.P.A.

In preparation for my Marketing career, I enrolled in Advertising Strategy,

Public Relations, Consumer Behavior, Marketing Research, Multi-National

Marketing, Marketing on the Internet, Retail Marketing, and Marketing

Policy and Strategy.

Participated in a simulation called Pharmasim. Key tasks included:

Took the role of a brand manager for a line of pharmaceutical products.

Made decisions regarding the amount to spend on advertising, promotions,

pricing for both retailers and consumers, product formulation, discounts,

and distribution for ten periods (one period = one year). Market value,

market share, and net income were used to determine how successful our

products were.

My products sold fairly well generating a positive net income and an

increase in market value and market share over the course of the

simulation.

Participated in another simulation called Capsim. Key tasks included:

Took the role of a division in a company (Research and Development,

Marketing, Production, Finance, Human Resources) that manufactured and sold

electronic sensors.

Managed Marketing Division and was responsible for the price, sales budget,

promotions budget, and sales forecast.

Our team ended up in first place out of five groups. While all the other

groups differed in the types of products sold, we were able to sell the

most overall and make the largest profit.

Memberships and Affiliations

Member of Phi Eta Sigma Honor Society, Golden Key International Honour

Society, and Beta Gamma Sigma International Honor Society.

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