Customer Service Medical
Resume:
Amy Hoeft
Denver, CO. *0205
*******@*******.***
To work in a setting that uses evidence- based techniques focusing on
the development and implementation of new ideas and procedures to
assist individuals who currently need the assistance of medical
professional.
Experience
Office Administrative Coordinator
National Jewish Medical Center, Denver, CO 2006-
2008
. Managing the day to day activities of a respiratory
clinic.
. Participating in planning and developing of two
satellite clinics.
. Effective communication with medical staff, patients and
families.
. Continually obtaining authorizations and referrals from
insurance companies for current and upcoming
appointments and procedures.
. Work with doctors and nurses to ensure efficient patient
flow.
. Maintaining the appropriate level of expertise with
computer scheduling, registration and order control
systems.
Pediatric Service Representative
National Jewish Medical Center, Denver, CO 2004-
2006
. Accurately schedule pediatric appointments and
procedures.
. Continually monitor physician's schedules for continuity
and accuracy.
. Training new employees and office administrative
representatives.
. Establishing and maintaining effective working
relationships and customer service skills.
.
Fitness Center Manager/Program Director
Grubb and Ellis Corporation, Glenview, IL 2003-
2004
. Creating and implementing membership promotions,
wellness programs and educational activities.
. Creating and supervising the personal training program.
. Development of Operation Budget.
. Daily performance of fitness profiles, fitness
orientations and individual exercise programs.
Fitness Specialist
Sears Fitness Center, Hoffman Estates, IL 2000-
2003
. Hiring and supervising all contracted Instructors
. Personal trainer and coordinator of the recreational
leagues
.
Education Illinois State University
Bachelor of Science, Physical Education
August 2000
. Major Area of Concentration- Exercise Science and
Fitness
. Minor Area of Concentration- Nutrition
Colorado State University
. Completion of nursing school pre-requisites
2008-2010
Certifications
. CPR/AED certified 1998-current
. ACE certified personal trainer 2002-
2008
. ACE certified group fitness instructor
2003-2007
References Available On Request
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