Customer Service Quality Assurance

Jennifer Crisswell

**** **** ***** ***** **********, Colorado 80233

Phone: 720-***-**** E-Mail: ****************@*****.***

JC

Objective

I am currently seeking a career opportunity within a progressive company where I can apply my diversified

background and skills including asset management, customer service, and office/accounting knowledge. I

enjoy working as a team player but also work well with minimal supervision. I am highly motivated and take

pride in accomplishments obtained through hard work.

Experience

Sturgeon Electric Company August 2008 – July 2009

Estimating Coordinator/Purchaser

Procured documents for current jobs the company was interested in bidding on.

Constructed comprehensive and intricate proposals and pre qualification packets for various jobs

Duplicated plans & specifications for future job sites & distributed drawings to estimators & project

managers.

Entered purchase orders from jobsites into our database

Borders Books, Music & Cafe August 2005 – April 2008

Multimedia Supervisor

Assisting customers with extensive special orders, which include finding the items through several search

engines and successfully placing them with specific warehouses.

Responsible for maintaining and organizing the entire multimedia department

Trained in all aspects of Customer Service and Quality Assurance as well as every aspect of the store, which

includes: cafe, registers, book selling and inventory team.

Answered and directed phone calls in appropriate and timely manner.

Dyer & Donnelly, LLP January 2004 – July 2004

Receptionist / Office Assistant

Directed day to day office operations, providing fundamental support to senior attorneys and team

of associates

Executed multifaceted clerical tasks – Managed accounts payable, receivable, and payroll

Oversaw administrative budget. Prepared expense reports and credit card/bank reconciliations

Negotiated the purchase and pricing of office equipment and supplies

Managed operation and maintenance of office equipment

Ordered and inventoried appropriate quantities of business supplies

Corresponded with vendors to create billing schedules

Coordinated travel itineraries and managed deposition arrangements for each attorney

Created written job descriptions for office personnel and developed an office procedure manual, resulting in

improved and standardized operations

Answered and routed multiple telephone line system

Subway Sandwiches September 2002 – July 2004

Assistant Manager

Responsible for encouraging and motivating a crew of seven or more

Assisted customers with large sandwich orders and assisted with the delivery of large orders

Responsible for meeting and maintaining OSHA requirements

Handled and successfully resolved any customer disputes before they left the store

Responsible for any cash handling procedures while opening the store and for regulating a system to fast and

efficiently close down the store

Education

Faith Christian High School 2000 – 2002

Jefferson High School 2003 2004

Skills

Typing: 60wpm

Strong analytical and organizational skills.

Excellent interpersonal skills, phone manner, and office etiquette.

Proficient in Microsoft Office 2003: Word, Power Point, Excel and Outlook

Familiar with Adobe 2009

2

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