Customer Service Manager

Bradley R. Duvall

*** ****** **** ? Buffalo Grove, IL 60089 ? 815-***-**** ?

********@*****.***

OBJECTIVE

To obtain a challenging position with a growing organization where my

experience and knowledge will be challenged daily and utilized to

provide unparalleled service.

EXPERIENCE

Caribbean Sun, Harvard, IL

November 2009 - Present

Co-owner/Manager

. Responsible for recording and inputting daily and monthly sales

. Order, price, and stock products

. Responsible for training of new hires and continue training of

employees

. Provide daily workload to all employees

. Responsible for providing the utmost superior customer service

. Responsible for ads and product specials

Teleperformance, Fairborn, OH February 2008

- October 2009

Customer Service Representative

. Answered inbound calls to resolve customer issues

. Maintained customers personal account

. Executed daily sales goals set by manager

. Assisted customers that had billing issues

Wright Brothers Aero., Vandalia, OH April

2008- September 2009

Aircraft Refueler

. Responsible for fueling inbound/outbound aircrafts to FAA regulations

. Loaded customer luggage

. Helped customers with special needs

Cardinal Wine & Spirits, Harvard, IL October

2004 - March 2008

Manager

. Responsible for daily balancing of cashier drawers

. Order, price, and stock products

. Responsible for providing the utmost superior customer service

. Responsible for ads and product specials

. Maintained store cleanliness

. Responsible for daily balancing of lottery machine

Blockbuster Video, Harvard, IL July 2003 -

November 2007

4-Star Customer Service Representive

. Responsible for daily balancing of cashier drawers

. Input cashier data into the computer

. Provide daily workload to cashiers

. Training of new hires and continue training of employees

. Resolve customer issues

. Answering multi-line phones

. Responsible for daily bank deposits

Wal-Mart, Harvard, IL March 2000 -

June 2003

Floater

. Assisted customers when they needed to find product

. Resolved customer issues

. Cash Handling

. Versatile around store departments

Bradley R. Duvall

364 Dundee Pkwy ? Buffalo Grove, IL 60089 ? 815-***-**** ?

********@*****.***

HONORS

Rapid Promotion to Customer Service/Office Manager

July 2005

Numerous Honors for Outstanding Customer Service

Top 5 Salesmen to hit personal sales goals in one month

Rapid Promotion to 4-star Customer service Representative

May 2004

Rapid Promotion to Store Manager

November 2009

EDUCATION

Harvard High School, Harvard, IL August

1999 - May 2003

Courses studied at McHenry County College, Crystal Lake, IL August

2003 - January 2004

. Business Administration

. Keyboarding

SKILLS

. Microsoft Office, Excel, Word, PowerPoint

. QuickBooks

. 80 wpm

. 10-key

REFERENCES

References available upon request.

Contact this candidate