Customer Service Sales

Valerie Nieves

*** ********** **** ***

Stamford, CT 06901

Phone: 203-***-****

E-mail: *******.******@*****.***

Summary: A dependable and hardworking professional with twenty years of

experience in finance and customer service. Exceptional ability utilizing

organizational and problem-solving skills; as well as working independently

or as a team with all levels of management. Looking to switch careers and

join the ever growing administrative field. Enthusiastic, resourceful,

trainable and offer general office settings. Excellent communication

skills, work ethic and excellent prioritization abilities developed through

maturity, experience and dependability.

Highlights

Communication/Administration

. Medical Biller/Claims Processor, data entry, check posting, AR/AP,

Customer Service

. Solid experience providing administrative support to departments

and teams

Technology

. Microsoft Word, Excel, PowerPoint, SAP AP Vendor Creation, IBM-

Imsprod

. Outsideview/Tandem, Lease Inquiry System, Siebel, Knowledgeable of

Systems

. Application Processing (SAP AR), Graphic Design, QuickBooks

. Trained in Practice Management Software, Word Processing Programs

Experience

Nine West Inc., Norwalk, CT 2010 - Current

Sr. Associates/Key holder

. Open /Close the store, responsible for bank deposits, taking back

orders

. Customer service, Cashier, charge sends packages for UPS,

. Lift and carry up to 15 pounds and push/pull up to 30 pounds

. Communicate with email, voicemail, telephone with external and

internal customers

. Maintain a cleanliness and organizational standards so that the store

is neat, clean and a safe environment

. Maintains brand integrity in all areas of visual displays

Domestic Engineering, Stamford, CT 2008 - 2010

. Picking up and driving family members to chemo/radiation treatments

and doctor appointments.

. Staying with them after treatments and fixing meals.

Pitney Bowes Inc, Stamford, CT 1989 - 2008

Rental Specialist

. Backup assistant to Administrator functions, data entry, billing

analyst, prepare reports, training, distribute work, order supplies,

and update statistics in Access.

. Review, analyzes and authorizes the publication of Randoms, Mechanized

Adjustment Reports, prepares JV reports, and helped create training

material. Accountable for the accurate issuance of all actual

financial statements and reports

. Provide field communication through email, telephone and voicemail for

internal and external customers.

. Manage reconciliation functions including timeliness, accuracy and

validation of all transactions in functional areas and identifying and

resolving systemic transaction issues.

. Accountable for asset management - rental meters, leases, equipment

sales, inventory, account receivable and finance and administrated tie-

out reports for 22 billing systems.

. Insure internal controls are maintained by insuring all

reconciliations and account analysis are performed and questionable

items investigated and resolved on a timely basis.

. Monitors and evaluates required reporting to assure volumes, pricing

and quality are appropriate and customer problem/issues are resolved

and service level expectations are met. Process customer adjustments

and entered daily/weekly/monthly journal entries.

Mechanized Adjustment Specialist

. Responsible for a variety of duties related to billing and billing

adjustments

. Verified customer billing systems for monthly, quarterly, semi-annual

and annual cycles

. Produced and tracked customer invoices for regional support centers

. Routinely monitored customers' lease accounts to verify activity for

rental availability

. Provided support to regional call centers on issues related to

adjustments made to customers' accounts

. Handled Inventory, generated monthly status reports, good filing and

organizational skills

Target Inc, Stamford, Ct 2006 - 2007

Sales Floor Team Member (Part-time)

. Deliver friendly service to customers and team members

. Making a difference by responding quickly to internal and external

needs

. Supporting sales floor team

. Cashier, restocking organizing shelves for easy access

Education

CT Works, Stamford and Bridgeport, CT

. Classes in computers, O'Net Career Orientation, Resume basics, Stem

Program,

Training Direct, Bridgeport, CT 2009

. Medical Billing and coding Certificate

. Certified Medical Biller and coder - National Health Career

Association

Katharine Gibbs College, Norwalk, CT 2004

. Associates Degree in Applied Science and Graphic Design

Career Blazers, Stamford, CT 2000

. Certificate in Microsoft Office - Word, Excel and PowerPoint

Accomplishments

Pitney Bowes Inc.

. Rapid Rewards for Exceptional Performance

. Accomplishment Award for financial Shared Service performance

. Completed Certificate Course, continuous Improvement Process

. Completed Seminar, Rollins West diversity

. Completer Certificate Course Exceptional Customer Service and

Introduction to Basic Accounting Business Practice Guidelines

Reference Available Upon Request

Contact this candidate