Customer Service Representative
Resume:
K enneth E Safford
Webster, Ma 01570
J *******@***.***
Objective
To secure a customer service position in which I may fully utilize my related t raining, practical
experience and
communication skills for the benefit of your company and clients .
Qualifications
Ability to interact with staff members as a “team player.”
Able to prioritize goals and multitask efficiently.
P roficient knowledge of the Opera and Imagine software.
Excellent Interpersonal and communication skills.
Work Experience
4/2010- present
Lowes D istribution Center Plainfield, CT
Grasps and lifts by hand (floor to overhead) and carries heavy and/or bulky merchandise.
Uses and verifies accuracy via Laser Radio Terminal (LRT) to receive, process, stock, and select
merchandise for shipment, and audit the quality of work performed within the distribution center.
cc
7/2009-3/2010
Skill Master Worcester, MA
Metech I nternat ional
De-manufacturing of electronic products and equipment
Data destruction
Material analysis
Disassembling line
Handling of power/ air pressure tools
-drills
-bits
Scraping components
-TV/Monitors
-Phones
-I Pods
-Computers (Laptops / desktop)
-Printers
-Other large IC/ Internet box
Category + logging parts
-Low, Med, High grade CBS
-Alloy (aluminum, metal stainless steel, etc.)
-Parts (transformers, wires, etc.)
- Others (plastic, cardboard, etc.)
Jefferson Rubbers- M achine Operator
Sets up and operate machine
Install dies on machine
Dumps premixed plastic and molding procedures
Dump premixed plastic powders or pellets into hopper and start machine
Remove finished product from dies, using hand tools
Trims excess materials from part, using a knife
Inspect product (making sure no defects)
5/2009-7/2009
AAA Staffing Putnam, CT
Staples D istribution
Fork Lift Driver
Performed shipping and receiving duties
Pulled and stocked orders in a temperature controlled setting
RF Scanner
12/2008-3/2009
Kelly Services Lubbock, TX
I ndustri a l Molding M achine Operator
Set up machines and equipment and load all of the materials (rubber and other chemicals or additives)
i nto the machine once they are set up
Monitor the process and the equipment closely so production goes smoothly and make adjustments
during the processor if small problem occur
Clean and maintain the equipment so it remains in good working order
11/2007- 11/2008
Worcester Crown Pl aza Hotel Worcester, MA
Concierge
P romoted to establish Concierge Department in 243- room luxury hotel.
Responsible for setting tone and image of hotel through providing guest services, including tourist
a rrangements, car rentals, and airline reservations.
D iplomatically and effectively resolve guest grievances/problems, compose responses and make follow-
up phone contact.
H andled all guests from check-in to check-out.
8/2006-5/2007
Talent Tree
BJ’s D istribution U xbridge, MA
Forklift operator and Clamp t ruck operator
Operate industrial vehicles and equipment
Stage pallets within appropriate lanes
Loading and unloading t railers
Move product and/or materials manually as required
Transfer product appropriate random storage or pick face location
Maintain writ ten and/or electronic records as required by management
11/2002- 09/2005
P rotocol Worcester, MA
Customer Service Representative
Demonstrate a sense of urgency in busy call center environments of direct marketing.
Demonstrate outstanding problem solving and active listening skills.
Routinely operated office equipment including computers, faxes, and copy machines.
Performed data entry to enter customer call information.
Contact this candidate