Customer Service High School

Crystal M. Cherry

**** *. ******* ***. *****

Richardson, TX 75081

972-***-****

****.******@*****.***

Objective: Currently seeking a Customer Service position where I can employ

my excellent communication and relationship skills in order to provide 100%

customer satisfaction

Experience:

07/2010-08/2010 American Family Insurance South Holland, IL

Clerical Assistant

. File and fax insurance records

. Scheduled Personal Insurance Reviews for the Agent and clientele

. Made past due notice calls to clients

08/2008-01/2009 Insight Teleservices Southfield,

MI

Telemarketer

. Made over 1,000 outbound calls to residential and business customers

on a weekly basis

. Solicited funds for non-profit organizations such as Wish Kids

Network, Veterans of America and Children's Leukemia Foundation

. Processed information for over 100 customers daily

. Connected customers to a verifier in order to finalize sale

Education:

05/2010-Present Jobs For Youth Chicago, IL

Certification of Completion

. A two-year job readiness program involving an eight-day workshop which

concentrates on job preparation and employment skills, life and

computer skills and future career development

. Acquired money management/financial literacy using the FDIC's "Money

Smart" program

. Nationally Certified Customer Service by the National Retail

Federation Foundation

09/2009-11/2009 DePaul University Chicago, IL

Major: Biology

. 16 credit hours earned

. Member, DePaul Gospel Choir

. Member, S.T.A.R.S. Mentor Program

. 3.1 GPA out of 4.0 scale

08/2005-06/2009 Harrison High School Farmington Hills,

MI

Received High School Diploma

. Honor Roll 2005-2009

. Recipient, Optimist Leadership Award (2008)

. President, Step Team (2007-2009)

Skills:

. 43 wpm/90% accuracy

. Inbound/Outbound calling

. Microsoft Word and PowerPoint

. Quick learner of computer programs

Contact this candidate