Customer Service Representative

Philip Masullo Jr.

*** ****** ** * Demarest, New Jersey 07627

201-***-**** * Email: *********@*****.***

Summary of Qualifications

> Effective analytical skills applied to media and advertising

> Exceptional ability to guide and motivate creative thinking and

processes

> Highly motivated and committed to proactive problem solving under

extreme time restraints

> Strong voice and presence that conveys confidence individually, as

a team member, or leader

Education

December 2009 William Paterson University Wayne, NJ

Bachelor of Arts Degree in Mass Communication; Radio/Television Focus

> Relevant Courses include: Mass Communication, Radio and TV,

Media Writing, Public Speaking, Intro Communication Theory,

Communication Research Foundations, Macroeconomics

> Developed and presented group advertising project for Red Bull.

Such responsibilities included all aspects of media buying and

planning: identifying the target audience and their location,

selecting specific media to access the target audience, deciding

when advertisements should air and how often, determining how to

communicate the message to the audience, calculating CPM's and

GRP's

Career Experience

Make The Web Better - Englewood Cliffs, NJ Customer Service Representative

9/09 - 1/10

> Product testing and development. Tested the company's Internet

software daily, reporting bugs and issues

> Replied to and provided feedback to all customer emails and

voicemails daily

> Tracked and recorded all customer invoices with Excel templates

> Acted as company representative for all business corresponding to

customer service review board

> Developed ideas and strategies for future projects within the

company

> Created marketing an advertising plans for products using social

media outlets

> While assisting with advertising, experienced a 65% growth in users

over the course of three months

MacQuesten Construction Mt. Vernon, NY

2004-2009

> Assistant to job site Supervisor

> Review job change orders and related contracts

> Handle field payroll

> Participate with the lending banks on the monthly progress report

> Interact and coordinate as needed with the project owners and

executives

Affinity Direct, Englewood Cliffs, NJ - Loan Qualification

2007

> Private loan qualification.

> Qualified loans for clients, making sure all necessary steps and

information was properly filed.

> Ensuring that the highest amount of loans were qualified per hour.

Computer Skills

> Proficient in Microsoft Word, Excel, and Power Point

> Mastered programs: Pro Tools, Final Cut Pro, Adobe Photoshop,

Soundtrack, Reason and Flash

> Experienced with HTML, website designing and development

> Excellent knowledge of the internet, social networking websites and

online advertising

* References

Available Upon Request

Contact this candidate