Customer Service Project Management

David Harper

P.O. Box ***

Lincolnton, Georgia **817

678-***-**** ? ********@*****.***

Objective

To obtain a technical position with a company that will benefit from

computer and project management skills.

Qualifications

PC Technology Project Management

Install, upgrade and configure Project Management Life Cycle

CompTIA A+ certified Time and Risk Management

Net+ exam on 10/7/2010 Procurement

TBA my MCP Needs Assessment

Cost and Budget Analysis

Resource Management

Software Vendor Relations

Microsoft FrontPage Technical Writing

Macromedia Dreamweaver Customer Service

Microsoft Project Strong written and oral communication

Microsoft Word skills

Microsoft Excel Constructive problem resolution

Microsoft PowerPoint Ability to develop strong rapport and

Microsoft Access retain customer loyalty

Education

2006 - 2008 ITT Technical Institute Duluth, GA

Bachelor of Science Degree in Technical Project Management

Graduation Date: June 2008

. Graduated with Highest Honors - GPA 3.5

2002 Gwinnett Technical College Lawrenceville, GA

Organizational Leadership Certificate

Human Resource Specialist Certificate

Experience

1998 - 2010 Merial Gainesville, GA

Master Tissue Culture Lab Technician (2003 - 2010)

. Obtained training certificates in Effective Project Management,

Excellent Decision-Making, Leveraging

Your Potential, Effective Problem-Solving, Juggling Priorities,

Attitude: Little Things Makes a Difference, Dream Big Dreams, and Be a

Better Communicator

. Selected to train new employees in lab procedures

. Perform all duties and maintain the work environment according to

SOPs (government regulations)

. Maintain the supply inventory for three labs and manage the

supply orders

. Maintain accurate and timely manufacturing records

. Selected to oversee the Athens Cellstart / Australia campaign

Technologist (1998 - 2003)

. Assisted scientists with vaccinations, serology, and lab work

. Reported daily observations and equipment failures to the floor

manager

1994 - 1998 Mayfair Mills Lincolnton, GA

Material Handler

. Accurately prepared orders for shipment and moved products to

the shipping area

Contact this candidate