Customer Service Sales
Resume:
Elizabeth H. Reneau
Mesquite, TX 75150-5139
****@**.***
Experience
National Account Management, Matthews Packaging Graphics
Communicate with customers and sales department in processing orders. Provide information concerning pricing,
changes in service, order status and maintain order/shipping information. Coordinate customers' needs with other
departments, monitoring progress throughout production, altering production schedule as needed. Adjust complaints
concerning billing or services rendered.
Corporate Customer Service/Sales, Dependable Auto Shippers
Aided corporate clients with the relocation of their vehicles, constructing schedules to coincide with moves or travel
plans. Research and resolve order and delivery problems. Assist with claims issues due to damage during transit.
Represented Harley-Davidson as the official customer service and sales representative for shipment of motorcycles.
Remained in constant communication between our accounts, their clients, all internal departments and terminals.
Account Management/Billing/Shipping Supervisor, McKool & Associates
Facilitated sales team in preparation of estimates, job planning, coordinating details and information, effectively
communicating with all internal departments and clients. Prepare work orders and management of deadlines.
Continually managing accounts requiring varying specifications and procedures, satisfying customer requests for
information and special handling. Contract services with outside vendors. Responsibilities also included billing of
orders, supervision of in-house delivery drivers, overnight shipments and keeping file systems current. Established a
file system for negative and plate storage.
Account Management/Billing/Estimating, McKool Graphics
Deal directly with clients in person, via phone, email or fax processing incoming orders, keeping client apprised of any
changes or delays to their orders. Closely involved with the art department in design conception. Quality checking
through all stages of production. Reorganized 20 years' worth of unwieldy files, making them easily accessible to
department members. Duties also included estimating, billing and invoicing.
Customer Service Associate/Billing/Receptionist, Document Binding Co.
Assist customers with all aspects of order fulfillment, from product selection through delivery and invoicing.
Anticipate customer needs and promoted products. Inspection of bills received to services rendered, purchasing of
stock and special request items. Preparation of packages for shipment or delivery, billing of completed orders, in
addition to answering phones, all in a very fast paced environment.
Account Management/Billing/Invoicing, McKool Graphics
Directly assist clients in all aspects of their orders. Working closely with the electronic department on designs.
Quality checking through all stages of projects. Assisted with estimating, billing and invoicing.
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