Customer Service High School

Keila Villatoro

**** ********* ***. #**

Riverside, CA. 92506

Cellular # 626-***-****

Cellular#626-***-****

Work # 909-***-****

*******@*****.***

Objective:

To obtain a position where I can use my skill and hardworking ability to benefit my employer and

be of service to others.

Skills:

Bilingual: Spanish and English, Read Write and Speak fluently

Microsoft Word, Excel, PowerPoint, Internet

Over 5 year accurate money handling

7 years excellent customer service skills

Experienced with multi-line phones

Filing documents numerically and alphabetically

Informal staff trainer

6/09 to 02/10

Office Assistant – Riverside County Department of Public Social Services

Researching new and existing Clients. In accordance with established procedures and assigning

the Clients to appropriate staff members issue payments. Utilize imaging system, scanning

documents and verifying accuracy Excellent written and oral communication skills with internal

and external customer Process daily mail. Sort and distribute daily incoming mail. Answer multi-

line phone and transfer calls to appropriate staff or Interprets program regulations and provide

pertinent information to the caller. Operate office equipment such as fax machines, copiers, and

use computers for spreadsheet, word processing, database management, and other applications..

Change copier toner and replenish paper. Assemble packets for meetings, Follow all and State

safety regulations.

Experience:

06/08 to 11/09

Cashier/Food Service – McDonald’s, Covina, CA

Answer Customers Questions Resolve customer complaints.

and take food and drink orders and receive payment from customers. Receive payment by cash,

check, credit cards, or automatic debits. Issue receipts, refunds, credits, or change due to

customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change. Resolve customer complaints. Answer customers'

questions, and provide information on procedures or policies.

02/07 to 03/08

Machine Operator/Assembler – Serro Mold, Covina, CA.

Observe machine operations to ensure quality and conformity of filled or packaged products to

standards. Adjust machine components and machine tension and pressure according to size or

processing angle of product. Utilze machine to measure parts. Remove finished packaged items

from machine and separate rejected items. Regulate machine flow, speed, or temperature. Stop or

reset machines when malfunctions occur, clear machine jams, and report malfunctions to a

supervisor. Print package lables.

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Keila Villatoro

5025 Olivewood Ave. #17

Riverside, CA. 92506

Cellular # 626-***-****

Cellular# 626-***-****

Work # 909-***-****

*******@*****.***

05/06 to 01/07

Courtesy Clerk – Vons Grocery Store, Covina, CA.

Greet customers entering establishments. Maintain clean and orderly checkout areas. Answer

customers' questions, and provide information on products or policies. Bag groceries, ensuring

customer statisfaction. Collect items customer request and return items to the selves as needed.

Service, clean, and supply restrooms. Gather and empty trash. Clean building floors by sweeping

or mopping. Ensure parking area is clean and carts are returned to startage area. Assist in other

departments as needed.

Education:

Basset Adult School, La Puente, CA.

High School Diploma

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