Manager Insurance
Resume:
Anthony E. Partilla
Joliet, IL 60436
*********@*****.***
PROFESSIONAL SUMMARY:
Accomplished Senior Network Administrator. Expertise includes installing
and configuring various hardware, software, operating systems, and
business automation applications. Designed and executed detailed plans
implementing new hardware and software technologies. Background includes
strong document imaging and disaster recovery experience. A proven
technical professional with strong business experience and drive for
results.
TECHNICAL SKILLS:
Operating Systems:
Windows 2008 Server and previous versions of Windows Server
OS400
Windows 7 and previous versions of Windows desktop OS
DOS
Novell Netware 5, 4, and 3.12
Email Systems:
Exchange 2003 and previous versions
Novell GroupWise 5.2 and 5.5
Hardware:
Dell and HP servers and desktops; Dell and Lenovo laptops
Cisco and 3com switches; Cisco routers
Cisco and SonicWall firewalls; Barracuda spam firewall
AS400
Certifications:
CNA
Programming Languages:
COBOL, Pascal, BASIC, FORTRAN
PROFESSIONAL EXPERIENCE:
Kingsway America, Elk Grove Village, Illinois, 2000 - 2010
Commercial and Personal Casualty Insurance
Desktop Support Team Lead. (2009 to 2010)
. Supervised and trained the 4 member Desktop Support Team.
. Assigned help desk work orders for the IT Department.
. Responsible for client equipment projects including equipment
inventory, Office 2007 upgrades, and printer needs review.
. Responsible for maintaining client computers, printers, copiers,
scanners, and fax machines.
. Administered server hardware and software for American Country
Insurance including Content Manager document imaging system,
Reinsurance system, and remote access server using Terminal Server.
American Country Insurance (subsidiary of Kingsway), Elk Grove Village,
Illinois,
Commercial and Personal Casualty Insurance
Senior Network Administrator. (2000 to 2009)
. Managed help desk calls for 300 clients including remote offices.
. Engineered conversion from Groupwise to Exchange for Kingsway
America Insurance.
. Built and Administered Content Manager document imaging system
eliminating paper files and reports; resulting in paper reduction
90% and improving processing efficiency.
. Implemented "print to pdf" to directly import into the document
imaging system and send customer documents via email resulting in a
50% savings on printing materials.
. Administered Windows 2003 servers for production: Microsoft SQL,
file server, terminal server, financial systems.
. Managed several corporate IT projects for migrations and upgrades
on desktops and servers. Integrated main systems; email, Active
Directory, and printing services.
. Designed and administered backup systems utilizing both tape and
disk increasing capacity and lowering backup time by 70%.
. Awarded "Employee of the 3rd quarter of 2007" for creating a set of
electronic forms for policy renewal increasing staff efficiency.
. Enhanced the disaster recovery plan, using Acronis imaging and
Hexistor Internet backup decreasing total disaster down time to a
few hours.
Gordon Flesch Company, Incorporated, Joliet, Illinois, 1999 - 2000
Computer Sales and Consulting Services
Network Technician.
. Responsible for planning, implementing, and
administering customer Novell Netware and Groupwise
email installations and upgrades.
. Recommended new hardware and software to fulfill
customer requests.
. Implemented and maintained Windows 95 and Windows 98
desktops for customers.
Illinois College of Optometry, Chicago, Illinois, 1992 - 1999
Graduate College of Optometry
Microcomputer/Network Analyst. (1996 to 1999)
. Responsible for implementing the network wiring infrastructure,
Novell servers, HP-UX minicomputer, Compaq and Dell desktops
laptops, and HP printers for a user base of 250.
. Responsible for trouble-shooting issues on network nodes; 250 work
stations and 50 printers.
. Installed, administered, and upgraded Groupwise email with 250
mailboxes.
. Recommended hardware and software purchases to meet business needs
and budget.
. Designed and managed tape backup systems increasing capacity and
lowering backup time 25%.
Computer Programmer. (1992 to 1996)
. Programmed bug fixes and updates to clinic
registration, clinic billing, and library systems in
COBOL and Pascal.
. Administered BTI minicomputer, printers, modems, fax
machines, and desktops.
. Programmed and customized monthly and ad-hoc reports
from the BTI-8000 minicomputer. Developed report
templates using the Monarch report writer.
EDUCATION:
Lewis University, Romeoville, Illinois.
Bachelor of Science Degree; Major in Mathematics; Minor in Computer
Science
Lewis University Academic Scholarship; Dean's List, National Dean's
List
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