Customer Service Medical Billing

Venise G. Reed

***** ******* **** **** . ******, TX 77338 . 832-***-**** .

*********@***.***

Career Objective[pic]

Results-driven, solutions-focused and detail-oriented professional desiring

a challenging and rewarding Social Services / Administrative Support role

within a dynamic and successfully progressive organization.

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Profile

> Offer over 19 years of solid combined experience within Social Services /

Business Support roles, including expertise in Medicaid Administration,

Medical Billing / Coding, Corrections, Sales, and Client Relations /

Customer Service capacities.

> Able to communicate effectively with a diverse population in order to

successfully gather appropriate information while staying focused and

maintaining a calm demeanor and professional work ethics in high-pressure

situations.

> Adept at seamlessly blending strong decision-making abilities with

outstanding organizational skills, solid leadership attributes, and

successful interpersonal relationship-building techniques to optimize

operational efficiency.

> Contribute intelligent business acumen, solid analytical attributes, and

sharp troubleshooting abilities, along with exceptional written and

verbal communication skills.

> Highly proficient in all time management aspects, including quickly

identifying and completing daily priorities in a proactive and productive

manner.

> Excel within independent or team-based environments to meet and / or

exceed all organizational goals and objectives.

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Professional Experience

Children's Medicaid Technician/Texas Works Advisor III

Texas Department of Health and Human Services Commission, Houston, TX

2006 - Present

> Managed, processed, and determined cases for children's Medicaid

according to state policies and guidelines through verification of

income, resources, addresses, birth facts, and other information.

> Denied past due cases in a timely manner and according to state

guidelines while effectively completing special assignments.

> Referred households with income exceeding limits required for Medicaid to

the Chips Medical Program.

> Successfully met and / or exceeded all operational deadlines while

adhering to high levels of customer service and efficient problem

resolution.

Correctional Officer

Texas Department of Criminal Justice, Huntsville, TX 2004 - 2005

> Responsible for the facilitation of security, custody, discipline, and

welfare of offenders during work, meals, bathing, recreation, and other

activities.

> Assisted offenders in resolving interpersonal conflicts and coping with

personal problems.

> Successfully searched offenders and their living quarters for contraband,

examined mail and visitors for prohibited items, and prepared offense

reports as necessary.

Venise G. Reed 832-***-**** Page Two

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Professional Experience (continued)

Office Assistant

W De Y Associates, Inc., Houston, TX 2003 - 2004

> Maintained accurate recordkeeping, filing systems, and computer file

maintenance in support of various office / human resources administration

activities, as well as answering all in-coming calls and courteously

greeting and directing visitors.

> Performed personnel functions, which included entering resumes into a

company database, assisting with employee recruitment (i.e. applicant

screening, employee verification), maintaining policies, / procedures

manuals, calculating weekly time cards, and providing authorized access

to employee records.

> Efficiently and accurately typed and filed documents; processed mail,

faxes, and correspondence; and researched various topics of interest for

executive-level management.

Medical Business Specialist (Externship: Medical Billing and Coding)

Baylor College of Medicine Teen Clinic, Houston, TX 2002 - 2003

> Effectively assisted with patient screening and insurance verification

and maintained up-to-date knowledge of all insurance carrier policies and

procedures.

> Scheduled patient appointments, prepared new patient charts, and handled

all incoming calls in an efficient and polite manner.

> Actively observed and successfully performed medical billing and coding

procedures.

~ Additional Key Experience ~

Special Education Teaching Assistant

Houston Independent School District, Houston, TX 2000 - 2002

Special Education Teaching Assistant

Tangipahoa Parish School System, Amite, LA 1992 - 1999

Customer Service Associate / Cashier

Rite Aid Corporation, Hammond, LA 1996 - 1997

Customer Service / Sales Associate

Kmart Department Store, Hammond, LA 1991 - 1995

Clerical Support Personnel

Coastal College, Hammond, LA 1989 - 1990

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Education and Business / Computer Skills

Bachelor of Science in Human and Social Services Administration (02/2010)

Bellevue University

Associate's Degree in Business Administration / Management

St. Leo University

Extensive Business Coursework

texas School of Business

Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) /

AREV / Internet Applications Multi-Line Telephone / 10-Key / Laminator /

PCB Machine / Various Office Equipment

Contact this candidate