Sales Customer Service

Marci Blankenship

**** *. ********** ***.

Tampa, FL 33629

813-***-****

**************@*****.***

LEVEL 1 Help Desk Professional

High energy self-starter with strong interpersonal and communication

skills, extensive computer and customer service experience, including

internal end user hardware and software application support. Demonstrated

successful researching, troubleshooting, and resolution of wide-ranging

complex requests for sales, management and administrative personnel in the

use of technology, business applications and processes. Ability to

successfully work under pressure in a multi-task, fast- paced environment.

Professional Experience

MetLife - Tampa, Florida

1976 - 2009

Senior Procedural Support Consultant - Help Desk

Provided assistance and training on a variety of topics including

connectivity, software applications, sales office processes and procedures,

including compliance and regulatory guidelines. Provided functional

direction and training to lower-level Procedural Support Analysts.

Handled timely notification to sales, management and administrative

personnel of applications having technical difficulties and upcoming

application outages due to enhancements or planned maintenance.

Demonstrated solid computer skills with PC/Local Area Network (LAN),

Virtual Private Network (VPN), Lotus Notes, Windows XP Professional, MS

Office, PC Anywhere, Avaya and Remedy call tracking database.

. Selected to participate in multiple projects to plan, develop,

recommend and implement new workflows and processes.

. Made a procedural enhancement suggestion that was implemented company-

wide and improved communications regarding application outages and

maintenance.

. Recognized as "Employee of the Month" for excellent performance.

Senior Sales Support Analyst

Provided administrative support to sales agents and office staff to ensure

proper input of financial services new business applications and to resolve

any problems with the process. Displayed strong communication skills and

commitment to team building.

. Selected to be the Team Leader for three other administrative staff

members.

. Progressively worked in five previous entry level positions before

obtaining a promotion to Sr. Sales Support Analyst.

Education

Hillsborough Community College, General Coursework - Tampa, FL

Professional Development Training Certificates

Participated in multiple MetLife Professional Development Workshops

including but not limited to:

Network Essentials, Business Ethics, Communication Skills, Records

Awareness and Retention,

Time Management, Business Conduct, and Recognizing Conflicts of Interest

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