Customer Service Representative

Rashad T.Johnson

** **** **** ****** ********, NJ 07514

973-***-**** HM Cell 201-***-****

***************@*****.***

OBJECTIVE: To obtain a secure and responsible position with a company that

will utilize my skills as well as my years of experience. Capable of taking

charge with little direction.

EDUCATION

2010-Present

Montclair State University

Successfully completing credits towards an

Business Degree

WORK EXPERIENCE

2007-2009

2006-2009

2000-2006

Bank of NY Mellon

Senior Lead Item Processing Clerk

. Assists management with the coordination and direction of associates to

ensure operational expectations are met.

. Receives and prepares physical documents for delivery to the sorting

department.

. Performs data preparation/receiving, proof/data entry, online reject

repair, balancing, dispatch, printing, rendering, check filing,

bookkeeping, statement preparation and returns.

. Prepares reports and documents for delivery to the customer. Contacts

customer to resolve work quality issues or processing problems.

. Backs up the sorter, print, and statement rendition operations.

. Provides workflow direction in the absence of a supervisor or manager.

Occasionally monitors workflow to ensure that all work is received,

processed and deadlines are met. Provides input to performance reviews.

. Ability to monitor equipment and identify needs for maintenance

. Extensive knowledge of procedures for setting up and operating equipment

required by the position (e.g., reader/sorter, proof machine).

. Ability to communicate effectively verbally and in writing.

. Good organization skills and manual dexterity skills.

. Operated 3890 Sorter using various software, (Vector, CPCS, Focus and

Demand)

Fidelity Information Services

Lead Item Processing Clerk

. Process work using Check 21, AFS, IP Switch and various other platforms.

. Used innovative reasoning skills for backing up and maintain data.

. Ensures all pertinent information is verified and proper enclosures and

checks are included prior to dispatch.

. Performs various transit and statement tasks to ensure accurate and

timely distribution of transaction items.

. Utilized positive and analytical skills for problem solving and assisting

fellow coworkers.

. Excellent calculations, verbal and communication skills

Electronic Data Systems Corporation

Senior Customer Service Representative/Data Research Specialist

. Assist mutual fund shareholders, broker/dealers and fund companies with

inquiries & transactions.

. Assists supervisors with day-today operations.

. Resolves escalated or complex shareholder issues.

. Identified and reported all hardware related issues while monitoring

systems.

. Strong ability in analysis and research

. Controlled and maintained company supplies.

SKILLS

Keyboard-55wpm, Microsoft Office, Outlook, 10 key calculator, Telephone

Communications

REFERENCES

Available Upon Request.

Contact this candidate