Customer Service Sales
Resume:
Laurie L. Irwin
Canton, OH 44708
***********@*******.***
Objection:
To obtain a rewarding and challenging career in which utilizing my customer
service and computer experience will add professionalism and integrity.
Experienc 2006-Present Graphic Enterprises/ GEI Wideformat North Canton, OH
e Accounts Receivable/ Collections Representative/ Sales & Use Tax
Preparer
Monitor customer accounts and notify customers of past due accounts
Handle customer inquiries and route to appropriate sales and support
team member
Take customer credit card payments, check by phone payments, and apply
to account
Prepare and submit sales & use tax payments to all 50 states and
Canada
Western Region Service Coordinator
First line customer contact for incoming service calls
Coordinated engineer scheduling.
Foster communication with all areas of the service department to ensure
customers needs are being met
Manage invoicing for all regions
2004-2006 Ohio Legacy Bank, N.A. Canton, OH
Loan Servicing Specialist
Responsible for inputting loans into the database and maintaining
current loans monetarily and physically
Retrieved daily and monthly reports and balanced the loan department
general ledger
Managed excel spreadsheets for UCC filings, late charges and various
other items
Established new credit card accounts and serviced existing customers
through Certegy Card Services
2002-2004 West Stark Comm. Federal Credit Union Massillon,
OH
Loan Services Manager
Retrieved and reviewed credit reports
Notified customers of credit decisions based on credit and debt to
income ratios
Administered new financing process
Established a skip-a-payment program which earned over $6,000.00 in
income it's first year
1998-2002 Stark Federal Credit Union Canton, OH
Loan Officer I
Analyzed and processed loan and credit card applications
Created new loans and credit cards on RC Olmstead and Card Source
systems
Assisted in credit card maintenance and collateral insurance tracking
Education
Stark Technical College Canton, OH
Studies focused on computers, math and business management.
Professional Skills
Computer skills: Word, Excel, Internet and Outlook as well as the
ability to learn company-specific software quickly.
Excellent interpersonal, phone and customer service skills.
Contact this candidate