Customer Service Manager

***** * ******** *****: 832-***-****

Pkwy #***

Houston TX, 77065 Email:DonaldSmither

*@*****.***

Donald Q. Smither

Experience Feb 2010-Current City of Bellaire

Bellaire,TX

Payroll Manager

Processing bi-weekly payroll for the entire city using ADP

payroll and timekeeping systems.

Entering paydata information such as salary increases,

direct deposit updates, deferred compensation updates,

address changes, garnishments, and new hire paperwork

during the payroll cycle

Duties also include Downloading General Ledger from ADP

and balancing journal entry using Incode accounting

software.

Responsible for processing in-house manual checks for

adjustments needed after the payroll run.

Creating vouchers for deferred compensation, credit union,

as well as for the Texas Municipal Retirement System

Oct 2009-February 2010 Mercer HR(contract)

Houston,TX

Benefits Specialist

Worked as a representative working to assist several

clients with their Open Enrollment process for 2010

Assisted participants in making elections for the plan

year as well as running qualified life status changes such

as birth, marriage, divorce, and full time student status

Answered questions regarding COBRA claims as well

questions in regards to pension benefits

Liason between medical insurance carriers and clients Made

contact with carriers to have eligibility information

updated in their systems.

June 2009-Sept 2009 Money Management

International(contract) Houston,TX

Payroll/Accounting Clerk

Instrumental in the payroll process for 1100 employees

which were setup on hourly and salaried cycles using the

ADP PayExpert Product

Processed new hire information in ADP HRB interface as

well as updated employee information in ADP PayExpert.

Assisted in Accounts Receivable making sure customer

invoices have been paid as well keying checks sent in by

customers making payments for credit counseling services

Entered employees' time into EZLabor Manager and made

adjustments involving incorrect time punches as well as

vacation or sick time that was not entered.

Also worked with Accounts Payable creating checks in order

to pay invoices sent by vendors of the company.

Setup pay differential for employees in a call center

environment based on bilingual and shift worked.

Jan 2007-May 2009 ADP

Houston, TX

Payroll Administrator

Handling payroll process for over 1000+ employees using

the EasyPay and Pay Expert Systems. Responsible for

uploading Time and Attendance to the EZ Labor Manager

Software. Processed weekly, bi-weekly, semi-monthly and

monthly pay frequencies

Knowledgeable in multi-state payroll laws and setting up

garnishments such as child supports, student loans, and

IRS levies. Also Experienced in resolving tax issues that

affect quarterly, state, 941 W2, and 940 annuals.

Responsibilities included managing deferred compensation

plans such as 401k, 403b and IRA

Assisting clients in reconciling their bank accounts

through General Ledger Interface as well as Quickbooks

Jul 2006-Dec 2006 Fisher

Scientific(contract)

Houston, TX

Customer Service Represenative

Worked as a customer service rep answering calls regarding

the

Purchase of medical, chemical and safety equipment from

hospitals, research labs, universities and chemical

companies. Keying and inputting faxed orders by customers,

setting up price quotes and sending copies of invoices

Taking payments over the phone and handling billing

inquires using a CTI

System and this includes taking credit card payments and

making sure that

the customer's account is not on credit hold.

Education 2001-2002 Sam Houston State Univ.

Huntsville,TX

GPA 3.04

2008-Current University of Houston-Downtown

Houston, TX

Actively pursing Bachelor's in Human Resources

GPA 3.2

Skills Completed course and passed exam for CPP preparation

provided by APA

Experience using Pay Expert, EasyPay, EZ Labor Manager,HRB

and Reportsmith

Experience in Microsoft Windows 95, 98, 2000, and XP Lotus

Experience also in Word, Excel, PowerPoint, and Access

SAP experience and AS/400 payroll data entry and recovery

systems

10 Key by touch, Typing speed 60 WPM

Experience using UltiPro Backoffice payroll software

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